Karen “Carrie” Schwiderski

• Monitored office inventory to maintain supply levels.
• Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
• Delivered administrative support by conducting research, preparing reports and handling information requests.
• Reviewed invoices for accuracy to identify cost savings.
• Established and maintained filing systems to support office personnel.
• Processed orders for equipment and supplies within budgetary guidelines to maintain inventory control.
• Oversaw departments and staffing coverage to facilitate day-to-day operations of business office.
• Liaised with leadership to oversee and execute financial, budget and contractual matters.
• Processed and managed accounts payable, driving accuracy and on-time payment of vendor invoices.
• Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
• Evaluated office processes to report opportunities for improvement to leadership.
• Performed human resources functions by conducting new hire orientation and administering benefits.
• Directed and oversaw office personnel activities.
• Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Oversaw CRM updates and backups, report generation and troubleshooting requisition.

• Shared mission of organization with public through successful community outreach and marketing strategies.
• Created diverse and inclusive workplace, valuing broad perspectives and different personal histories.
• Established strategic direction and goals to accomplish objectives.
• Formed programs to meet philanthropic interests and support organizational strategy.
• Served as face of organization to public and media, communicating professional and competent persona.
• Liaised with board, staff and other stakeholders to lead multi-year strategic planning process.
• Set organization direction and developed strategies and tactics to fulfill mission.
• Implemented procedures to create competitive advantage in market.
• Recommended appropriate staffing techniques to meet demands and manage costs.
• Promoted public awareness of mission through outreach, advocacy and online presence.
• Recruited, hired and trained employees on operations and performance expectations.

•Manage employee time cards including time card approval for payroll.

•send in and ensure accuracy of all new hire/termination paperwork for employees, new employee orientation.

•Scheduling through W2W.

•Complete staffing reports.

•Complete census and ensure accuracy.

•Keep track of all Covid vaccinated and unvaccinated employees and residents.

• Monitored office inventory to maintain supply levels.
• Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
• Maintained and verified nursing credentials, state files, long-term care insurance and nursing licenses.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
• Replenished office supplies, placing new orders for restocking to maintain inventory.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Updated details in company database by keying in customer contacts and delivery dates.
• Processed financial documents, contracts, expense reports and invoices.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
• Elevated customer satisfaction ratings by resolving client and case issues effectively.
• Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
• Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
• Wrote professional business correspondence to maintain strong line of communications.
• Sorted and distributed business correspondence to correct department or staff member.
• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
• Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.

• Monitored company services to continue offering clients knowledgeable support for care needs.
• Connected clients to relevant service plans by analyzing needs in comparison to available programs.
• Completed required paperwork and followed up on missing information.
• Used company database to track client interactions, applications and service problems.
• Resolved client issues by correcting immediate problems and communicating with staff.
• Assessed customer satisfaction with services through follow-up communication.
• Created and updated client records by entering general data, services provided and invoice information.
• Used telephone, email and web chat services to answer customer questions.
• Effectively managed busy schedule using time-blocking techniques, productivity strategies and Clear Care calendar to book meetings and appointments.
• Coordinated services for clients based on individual needs by matching clients with caregivers.
• Offered friendly greetings and knowledgeable service to guests.
• Visited potential clients at home to identify specific needs and determine required care levels.
• Strengthened relationships with referral sources through informative presentations to area organizations, fiduciaries and healthcare professionals.
• Hosted and attended community outreach events to attract new clients and extend corporate brand.

• Developed special one-on-one programs for when residents were ill or unable to take part in group activities.
• Scheduled activities designed to encourage residents to socialize among themselves and enjoy time with family members.
• Met with residents and asked open-ended questions to determine appropriate types of activities for facility.
• Implemented and supervised average of 150 monthly activities for 25 residents.
• Encouraged residents to help with holiday decorating under supervision of facility's volunteer staff.
• Scheduled staff or speakers and coordinated facilities to plan logistics for program lectures.
• Procured equipment and services to align with program objectives and budget.
• Coordinated with marketing team to publish accurate program information on website and other marketing materials.
• Consulted with staff and other professionals to discuss activities.
• Maintained records of activities and analyzed feedback from participants.
• Designed programs to encourage entertainment, relaxation, socialization, and fulfillment for Serenity Assisted Living.
• Handled budgetary concerns, keeping activities affordable.
• Administered first-aid and emergency assistance when necessary.
• Designed and led activities in crafts, music and sports.
• Interacted with patients and families by addressing questions and concerns.
• Organized services such as transportation, event security, and catering.
• Tracked department expenses and revenue to meet budget requirements.
• Monitored equipment use and storage to safeguard against damage or theft.

• Oriented, trained, and directed staff to achieve objectives.
• Improved training to reduce knowledge gaps and eliminate performance roadblocks.
• Recruited, hired and trained employees on operations and performance expectations.
• Recruited, trained and managed volunteers.
• Built strong community referral network.
• Reviewed completed work to verify consistency, quality and conformance to creative plans.
• Maintained CRM database by entering referral and appointment data.
• Reached community census goals through outreach, lead generation and lead conversion.
• Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
• Kept family members abreast of important information regarding patient care, health issues and medication.
• Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
• Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
• Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others, effectively creating gifted department of are for those with Alzheimer’s or on of the other related dementias.
• Communicated with patients with compassion while keeping medical information private.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
• Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
• Initiated training and education programs for supporting healthcare staff.

• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Tracked monthly sales to generate reports for business development planning.
• Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.