Karen Scofield
Euless,TX
Summary
Proactive Customer Service Manager with extensive experience in resolving customer complaints, mentoring associates, and improving service processes. Skilled in problem-solving, customer-focused strategies, and proficient in Microsoft Outlook, Word, and Excel. Bringing strong leadership and collaboration skills to enhance customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
Mittera
12.2000 - 03.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Excellent time management skills
Timeline
Customer Service Manager
Mittera
12.2000 - 03.2023
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