Karen Scott
Walker,LA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Dependable medical team member with 13 years of experience in physician office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
11
11
years of professional experience
Work History
Registered Medical Assistant
OLOL Physicians group Family Center
Baton Rouge, LA
04.2013 - Current
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Verified insurance coverage and processed payments from patients.
- Maintained clinical records according to HIPAA regulations.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Processed prescription refills in accordance with established protocols.
- Managed daily data entry into electronic health record systems.
- Collected specimens for laboratory testing according to accepted standards.
- Ensured all medical equipment was functioning properly prior to use.
- Coordinated with pharmacists to ensure timely delivery of medications.
- Provided assistance in emergency situations as needed.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for 30 patients each shift.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Performed patient assessments, including vital signs and medical history documentation.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Recorded vital signs and medical history for 20-30 patients each shift.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
Registered Medical Assistant - Medical Assisting
Remington College - Baton Rouge
Baton Rouge, LA10-2011
Skills
- Privacy and Confidentiality
- Medical Records Management
- Inventory Management
- Insurance Verification
- Clinical Documentation
- Medication Administration
- HIPAA Compliance
- Patient Care Coordination
- First-Aid and CPR
- Immunization Administration
- Medical Equipment Operation
- Patient Scheduling
- Vital Sign Monitoring
- Regulatory Compliance
- Clinical Applications
- Patient Assessments
- Electronic Health Records Management
- Medical Terminology Proficiency
- Medical Terminology
Timeline
Registered Medical Assistant
OLOL Physicians group Family Center
04.2013 - Current
Registered Medical Assistant - Medical Assisting
Remington College - Baton Rouge
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