Karen Sears
Clarksville
Summary
Dynamic professional with proven sales expertise and exceptional client relations. Enhanced customer satisfaction through tailored solutions and effective communication. Skilled in training and development, leading to improved team performance. Recognized for resolving client issues promptly, ensuring a seamless lending experience while fostering lasting relationships.
Overview
19
19
years of professional experience
Work History
Loan Officer
Citizens Bank
10.2015 - 12.2024
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Led team training sessions on new product offerings, enhancing overall staff knowledge and expertise in products.
Realtor
Donald Fender Realty
06.2013 - 09.2015
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
911 Dispatcher
Warren County
02.2006 - 04.2013
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Education
Real Estate License - Real Estate
Ohio Real Estate
Ohio03-2013
Police And Dispatch Training - Criminal Justice
Scarlet Oaks Police Academy
Ohio01-1992
High School Diploma -
Lebanon City Schools
Lebanon, OH06-1990
Skills
- Sales expertise
- Client relations
- Negotiation techniques
- Training & Development
- Customer service
- Clear communication
Timeline
Loan Officer
Citizens Bank
10.2015 - 12.2024
Realtor
Donald Fender Realty
06.2013 - 09.2015
911 Dispatcher
Warren County
02.2006 - 04.2013
Real Estate License - Real Estate
Ohio Real Estate
Police And Dispatch Training - Criminal Justice
Scarlet Oaks Police Academy
High School Diploma -
Lebanon City Schools
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