Karen Seery
Cranston,RI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
General Manager
Nobull Locksmiths
09.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Stayed current on company offerings and industry trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Coffee Barista
Starbucks
07.2022 - 12.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Retail Merchandiser
Sas Retail Merchandising
10.2019 - 06.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Greeted customers and directed to requested products.
Education
Associate of Science - Medical Assistant
Genesis Center
Providence, RI09.2019
High School Diploma -
Westwood High School
Westwood, MA06.2002
Skills
- Sales Expertise
- Safety Assurance
- Staff Training
- Profit and Loss Accountability
- Employee Scheduling
- Customer Experience
- Sales Promotion
- Marketing
- Operations Management
- Problem Resolution
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 50% growth of customer base.
- Used Microsoft Excel to develop inventory tracking spreadsheets
Timeline
Coffee Barista
Starbucks
07.2022 - 12.2022
General Manager
Nobull Locksmiths
09.2021 - Current
Retail Merchandiser
Sas Retail Merchandising
10.2019 - 06.2020
Associate of Science - Medical Assistant
Genesis Center
High School Diploma -
Westwood High School
Similar Profiles
MARION ROBB WARDMARION ROBB WARD
Technical Design Manager at NOBULLTechnical Design Manager at NOBULL
Matthew SteenMatthew Steen
Sr. Manager, Production Planning - Footwear at NOBULLSr. Manager, Production Planning - Footwear at NOBULL
Lindsey JinLindsey Jin
SOCIAL MEDIA MANAGER at Nobull SolarSOCIAL MEDIA MANAGER at Nobull Solar