Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

KAREN SENCE

Loveland

Summary

Award wining, self-starter, quick learning, adaptable, and detail oriented. Versatile skill set with broad range of experience across multiple segments. Received multiple awards for excellence in customer service.

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

39
39
years of professional experience

Work History

Patient Access Representative

The Christ Hospital Health Network
10.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Front Office Specialist

TriHealth Physician Practice
12.2020 - 09.2023


  • Schedule patient appointments, inputting registration information and updating Demographic and insurance information.
  • Prioritize and perform multiple tasks under varied circumstances.
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
  • Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
  • Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.

Community Relations Coordinator/Programs Coordinator

The Kenwood by Senior Star
01.2014 - 01.2020
  • Coordinate Movers and Packers for residents moving in and out of the community.
  • Collaborate with various departments to ensure apartments are move-in ready.
  • Develop and implement activities and programs for residents of Assisted Living, Memory Care and Nursing Units.

Contact Representative

Internal Revenue Service
01.2008 - 01.2014
  • Provide information and counsel taxpayers with business tax forms, schedule and tax payments.
  • Interpreted citizens needs and directed through complex processes of IRS tax law.
  • Developed and Implemented installment agreements or extensions when necessary or requested.
  • Issue Federal tax identification numbers to new entities.
  • Collaborated internally and externally with customers of many diverse ethnic and socio-economic backgrounds.

Branch Market Manager

National Bank & Trust Company
01.1992 - 01.2007
  • Managed daily operations of $17M Branch Banking office.
  • Developed, maintained, and retained Private and Commercial accounts.
  • Approved personal, home equity, and commercial loans.
  • Facilitated mortgage loan process.
  • Directed clients to corporate headquarters for advanced products and services.
  • Designed and executed effective branch marketing campaigns.
  • Ambassador for the Bank at community and charitable events.
  • Delegate to Milford-Miami Township Chamber of Commerce, facilitating on various committees.

Invoice Approval Clerk, Purchasing Department

The Christ Hospital
01.1986 - 01.1992
  • Processed vendor invoices for all departments.
  • Reconciled goods received with invoices submitted for payment.
  • Coordinated with various vendors to reconcile discrepancies and request appropriate credits.
  • Developed policies and procedures for department automation.
  • Collaborated with outside vendors and sales representatives.

Education

Tri-State Center for Financial Training
Cincinnati, OH
01.2005

Symphony Model Training -

Real Learning Company
Cincinnati, OH
01-1999

Dale Carnegie Training - Effective Communications & Human Relations/Skills for Success

Dale Carnegie Institute
Blue Ash, OH
11-1996

Zenger-Miller Leadership Training -

Zenger-Miller
Milford, OH
01.1994

Skills

  • Employee mentoring
  • Team management skills
  • Market expansion initiatives
  • Analytical problem solving
  • Effective task prioritization
  • Proficient in Microsoft Office
  • Dedicated personal development enthusiast
  • Strong organizational abilities
  • Clear and concise communication abilities
  • Proficient in healthcare terminology
  • Proficient in empathetic communication
  • Client engagement

Hobbies and Interests

  • East Side Players, 01/01/83, 12/31/92
  • Lumos Players, 01/01/12, Present
  • Sewing
  • Reading
  • Golf
  • Arts & Crafts

Languages

Spanish
Elementary

Timeline

Patient Access Representative

The Christ Hospital Health Network
10.2023 - Current

Front Office Specialist

TriHealth Physician Practice
12.2020 - 09.2023

Community Relations Coordinator/Programs Coordinator

The Kenwood by Senior Star
01.2014 - 01.2020

Contact Representative

Internal Revenue Service
01.2008 - 01.2014

Branch Market Manager

National Bank & Trust Company
01.1992 - 01.2007

Invoice Approval Clerk, Purchasing Department

The Christ Hospital
01.1986 - 01.1992

Tri-State Center for Financial Training

Symphony Model Training -

Real Learning Company

Dale Carnegie Training - Effective Communications & Human Relations/Skills for Success

Dale Carnegie Institute

Zenger-Miller Leadership Training -

Zenger-Miller

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KAREN SENCE