Versatile leader with a proven track record at Tim Hortons, excelling in operations management and team leadership. Skilled in strategic planning and conflict resolution, I've significantly enhanced customer satisfaction and operational efficiency. My approach fosters employee engagement and drives continuous improvement, contributing to a 40% increase in team productivity.
Hi, I’m
Karen Sentiff
Buffalo,NY
Summary
Overview
1
Certification
Work History
Tim Hortons
Manager
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Surbrrban Adult Services
Residential Instructor
Job overview
- Collaborated with multidisciplinary teams to create comprehensive care plans, optimizing resident wellbeing.
- Empowered residents by guiding them towards achieving personal goals while respecting their autonomy.
- Assisted in the development of self-advocacy skills for residents, enabling them to express their needs effectively.
- Increased resident independence by developing tailored skill-building exercises and activities.
- Provided emotional support for residents experiencing personal challenges or adjusting to new circumstances.
- Adapted teaching methods based on individual learning styles, maximizing comprehension and retention of information among residents.
- Facilitated socialization among residents through group events and activities, building a sense of community within the residence.
McDonald's Restaurant
Shift Manager
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Family Dollar
Assistant Manager
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Elite Home Healthcare Services
Home Health Aide
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
Education
Elite Home Care Buffalo, NY
Buffalo Ny from Health Care
10.2024
University Overview
West Seneca West West Seneca, NY
GED from General Studies
10.1991
University Overview
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Budget control
Certification
HHA
Timeline
Manager
Tim Hortons
Residential Instructor
Surbrrban Adult Services
Shift Manager
McDonald's Restaurant
Assistant Manager
Family Dollar
Home Health Aide
Elite Home Healthcare Services
Elite Home Care
Buffalo Ny from Health Care
West Seneca West
GED from General Studies
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