Karen Serna
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Vehicle Administration Analyst
AHM
Torrance, CA
01.2022 - Current
- Analyze model year build out and production startup.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Process show, special events and port repaired orders as received.
- Analyze cost center inventory and coordinate with cost center managers to ensure vehicles are returned prior to their respective PDD date.
- Manage associate lease vehicles by coordinating associates lease stop payroll request
- Process missing payment report, which entails the requesting of missed payments from associates who were on LOA as well as review and investigate imputed income and lease deduction inquiries.
- Process CVA manager approved VSC form transferring vehicle assignment from one associate to another or cost center to cost center.
In-Car Technology Support Case Manager
AHM
Chino, CA
02.2021 - 12.2021
- Handling of outbound calls, inbound calls and web-initiated cases for In-Car Tech department
- Case Management
- Interact skillfully with customers, associates and dealership personnel
- Provide liaison assistances
- Collaborate with internal team members
Customer Relations Representative
AHM
Torrance, CA
03.2019 - 02.2021
- Managed large amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Documented via online database customer concerns and issues
- Provided information concerning vehicle specifications, warranties, maintenance and coverage
- Collaborate with internal team members
Education
High School Diploma -
Centennial High School
Compton, CA2016
Skills
- System Analysis
- Documentation and Reporting
- Word
- Excel
- Powerpoint
- 60 WPM Typing Speed
References
References available upon request.
Timeline
Vehicle Administration Analyst
AHM
01.2022 - Current
In-Car Technology Support Case Manager
AHM
02.2021 - 12.2021
Customer Relations Representative
AHM
03.2019 - 02.2021
High School Diploma -
Centennial High School
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