Karen Sharifi
Summary
Passionate about facilitating excellent patient care. Adept in prioritizing and execution of organization projects and initiatives. Highly skilled and enthusiastic professional with more than 11+ years of experience managing operations in patient-centric medical offices. Successfully oversee staffing, budgeting. Develop and lead productive and efficient office staff. Focused on providing exceptional customer service.
Overview
27
27
years of professional experience
Work History
Patient Access Manager
Sutter East Bay Medical Foundation
01.2015 - Current
- Manage the day-to-day operations and oversight of work for 13 Care Centers for Patient Services
- Ability to implement change management to meet deadlines and prioritize key objectives on multiple projects
- Provide support for more than 22 clinical departments across East Bay
- Support 4 PSR supervisors and provide backup coverage as needed
- Evaluate and oversee staffing, hyper focused on customer service, patient recovery, enforce and follow existing policies and procedures, managing within established budgets, coach and delegate to staff as needed, evaluate position control request, conduct interviews, hiring, employee recognition and discipline, annual employee performance reviews and people development
- Personal Achievement: 2023 EOW increase of 7.0% Sustainable Engagement Score 81% and 98.5% Response Rate increase of 17.0%.
- Provided professional development and cultivation of 6 direct reports, who have become PSR Leads & Supervisors for the East Bay Market.
Medical Assistant – Urgent Care and OBGYN
Sutter East Bay Medical Foundation
01.2021 - 01.2022
- Greeted/Roomed patients; Performed vitals; Performed urinalysis/pregnancy tests; Performed EKG; Educated patients on after care; Observed procedures; Prepped for next day schedules; Stocked/Cleaned exam rooms; Scheduled appointments; Answered phones; Performed Ear Lavage; Performed injections; Processed medical records ROI; Pend physician’s orders; Covid19 respiratory clinic testing.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Patient Care Technician / Administrative Assistant II
DaVita, Inc
01.2013 - 01.2015
- Provided direct patient care for dialysis treatment
- Vitals, Chart Prep and Setup and Breakdown dialysis machine
- Blood draw - specimen collection and specimen processing/handling
- Manage patient admissions, Travel and Discharge
- Prepare for CMS audits, Facility operations & Administrative audits
- Coordinate Hospice and SNF transfers
- Knowledgeable with facility Compliance, Policies & Procedures
- Inventory Procurement.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Sales Manager
Elite Auto Import
01.2005 - 01.2013
- Logistics for domestic and international transport
- Advertisement, Sales Contract, Finance
- Monitored P&L, Budget, and Sales Tax preparation
- Accounts payable and receivables.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Mortgage Consultant
Wells Fargo Home Mortgage
01.2000 - 01.2005
- Loan Origination, Underwriting and Processing
- Coordinate Title & Escrow, Refinance and Purchase Transactions
- Client Communication, Product Recommendation & Rate Review.
- Continuously updated knowledge of market trends and lending guidelines, staying ahead in the competitive mortgage industry.
- Collaborated with underwriting teams to obtain accurate information, ensuring seamless mortgage transactions.
Realtor
Better Homes Realty
01.1998 - 01.2000
- Manage Listings Portfolio, Assist Home Buyers & Sellers with Real Estate Transaction
- Coordinate escrow, Inspections and Appraisals
- Facilitated Contract Negotiations and Disclosures.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Ensured compliance with federal/state laws regulating real estate transactions.
Education
Certified Clinical Medical Assistant -
Contra Costa Medical Career College
Antioch, CAPatient Care Hemodialysis Technician -
American College of Nursing
Concord, CA01.2012
Skills
- Effective written and verbal communication
- HIPAA Compliance
- Effective problem solving
- Team Management
- Teamwork and Collaboration
- Critical Thinking
- Excellent Communication
- Adaptability and Flexibility
- Patient Advocacy
Timeline
Medical Assistant – Urgent Care and OBGYN
Sutter East Bay Medical Foundation
01.2021 - 01.2022
Patient Access Manager
Sutter East Bay Medical Foundation
01.2015 - Current
Patient Care Technician / Administrative Assistant II
DaVita, Inc
01.2013 - 01.2015
Sales Manager
Elite Auto Import
01.2005 - 01.2013
Mortgage Consultant
Wells Fargo Home Mortgage
01.2000 - 01.2005
Realtor
Better Homes Realty
01.1998 - 01.2000
Certified Clinical Medical Assistant -
Contra Costa Medical Career College
Patient Care Hemodialysis Technician -
American College of Nursing
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