Karen Shawkey

Optimized marketing efforts through detailed analysis of competitor activities, market trends, and consumer preferences.

Set up concert venues, gift days, and other events for members of the Sante Fe loyalty program.

Create fun and lasting memories with not just guests, but with my peers aswell.

• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Handle customer service issues including, but not limited to, returns and completing western union transactions.
• Supervise the floor to ensure customers have a speedy checkout while maintaining the customer service booth and cash registers

• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
• Completed store opening and closing procedures and balanced tills.
• Enforced company policies and regulations with employees
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• work closely with vendors to ensure billing was correct, placement was best optimized for sales, and check in with vendors in a timely manner

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Optimize marketing efforts through detailed analysis of competitor activities, market trends, and consumer preferences.
• Increase customer engagement by developing creative and targeted promotional campaigns.