KAREN SHEFFER
Orlando,FL
Summary
A hardworking professional driven to provide an excellent customer experience while maintaining strict quality standards and fiscal responsibility. A friendly demeanor and a team builder with an eye for customer and employee needs. A problem solver who is ready to roll up her sleeves and get things done.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Culinary Manager
Olive Garden
06.2022 - Current
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed 135+ staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
- Carefully interviewed, selected, trained, and supervised staff.
Service Manager
Olive Garden
09.2021 - 06.2022
- Oversaw Front of House (FOH) operations and directly managing all servers, bartenders, and bussers
- Ensured that overall day-part sales building initiatives are properly executed
- Made sure that FOH operations were running smoothly while providing the ultimate guest experience, focusing on Guest Engagement and satisfaction
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Professional
Olive Garden
09.2020 - 09.2021
- Promoted to “Service Professional” within 6 months of working for the Darden Company
- Supported critical shift leadership duties such as deliveries, ordering, pre-shift readiness checks, critical walkthroughs, HACCP, TIP/TOP and alerted manager to any items needing further attention
- Supported the execution of systems, methods, and procedures in all areas of restaurant
- Provided feedback and direction to aid in achieving restaurant KPIs
- Made drinks according to recipes and adhering to Liquor Laws, Regulations, and Standards
Banquet Supervisor/Captain
Rochester Airport Marriott
05.2018 - 01.2019
- Performed Manager on Duty responsibilities for events of 250+ guests
- Managed schedules and assign shifts for 15-20 banquet staff using Microsoft Excel, Word, and Outlook
- Responded and carried out guest problems and complaints using strong problem-solving skills
- Ensured all logistics of event are in place during the execution process
- Anticipated guest needs while demonstrating sensitivity and responsiveness to ensure complete satisfaction
- Utilized Siebel Hospitality Program and CI/TY to open the department and start events
- Attended Banquet Event Order (BEO) meetings to verify change logs and information prior to the event
- Closed out event finance accounts
- Assisted with maintaining an accurate inventory of supplies and order supplies for departments such as china, glass, silver, etc
- Fulfilled creative lead responsibilities for floral arrangements and general aesthetic of event space
Education
Bachelor of Arts - Hospitality Management, Event Coordination and Hotel Management, Marketing and Sales
Mercyhurst University
Skills
- Employee Performance Evaluations
- High-Volume Dining
- Labor and Food Cost Control
- Teamwork and Collaboration
- Health Code Requirements
- Managing Deliveries
- Food Safety and Quality
- Servsafe Manager
- Guest Experience Management
- Staff Motivation and Discipline
Certification
Marriott Certified Wedding Planner
Event Planning, Purchasing, Advanced Food Management, Hospitality Marketing and Sales, Wine and Spirits
Timeline
Culinary Manager
Olive Garden
06.2022 - Current
Service Manager
Olive Garden
09.2021 - 06.2022
Service Professional
Olive Garden
09.2020 - 09.2021
Banquet Supervisor/Captain
Rochester Airport Marriott
05.2018 - 01.2019
Bachelor of Arts - Hospitality Management, Event Coordination and Hotel Management, Marketing and Sales
Mercyhurst University
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