Karen Sheppard
Sacramento,CA
Summary
Experienced General Manager with a Comprehensive set of
skills that I believe will contribute to your overall success.
I am a Customer service oriented individual with proven track record in Customer relations and building strong relationships. Focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
39
39
years of professional experience
Work History
Manager of Operations
Mobile Home Estates
Eureka , CA
2022.09 - 2023.02
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Handled Tenant situations, complaints and Maintenance issues.
Manager
New Lagacy Management
Citrus Heights , CA
2021.06 - 2022.09
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved issues between Tenants by providing guidance on company policies and procedures.
- Reviewed contracts before signing them on behalf of the organization.
- Scheduled interviews for potential Tenants and conducted reference checks prior to mobile home sales.
Manager / Trainer
CubeSmart Self Storage
North Highlands , CA
2011.03 - 2021.05
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Responsible for Employee training, daily activities and customer service issues within a self storage facility.
- Instigated Lien notice letters on abandoned storage units for future auction sales and monitored auction processes.
- Performed budget and expenditure reports every month.
Specialized Foster Parent
Families For Children
Roseville , CA
2006.01 - 2011.01
- Provided compassionate, patient and understanding care to children in need of a safe home environment.
- Participated in meetings with other professionals involved in the case such as lawyers, judges and therapists.
- Monitored progress of each foster child in order to identify areas of improvement or concern.
- Facilitated visits between foster children and birth families when scheduled about once a week or when appropriate .
Authorization Clerk
National Image Assoc.
Rancho Cordova , CA
2005.03 - 2006.06
- Verified insurance eligibility for patients seeking medical treatment.
- Reviewed and verified patient information to ensure accuracy of data entry.
- Created reports summarizing authorization activity on a daily basis.
- Assisted management with special projects as needed.
Sales Associate Specialist
Expo Designs
Roseville , CA
2003.01 - 2005.03
- Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Responsible for plumbing sales and specialized Contractor orders.
Sales Manager
Lowes Home Improvement
Roseville , CA
2001.01 - 2003.01
- Created and managed budgets for operational departments and monitored plumbing department sales progress against goals.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared and scheduled deliveries for Customers.
Sales Manager
Lumberjack Building Materials
Roseville , CA
1984.01 - 2001.01
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Managed plumbing Department sales,special orders and inventory.
- Investigated customer complaints related to product and service quality or delivery issues.
- Oversaw inventory management activities including ordering supplies as needed.
Education
High School Diploma -
Madison High
Portland, OR06.1978
Skills
- Employee Development
- Contract Administration
- Data Management
- Cost Control
- Inventory Management
- Teamwork and Collaboration
- Operations Management
- Staff Hiring
- Direct Sales
- Materials Planning and Logistics
- Assignment Delegation
Accomplishments
- Plumbing Systems Training Lumberjack Building 1984
- Employee of the Month Lumberjack Building 1984
- Sales and Inventory System Training Lumberjack Building 1984
Timeline
Manager of Operations
Mobile Home Estates
2022.09 - 2023.02
Manager
New Lagacy Management
2021.06 - 2022.09
Manager / Trainer
CubeSmart Self Storage
2011.03 - 2021.05
Specialized Foster Parent
Families For Children
2006.01 - 2011.01
Authorization Clerk
National Image Assoc.
2005.03 - 2006.06
Sales Associate Specialist
Expo Designs
2003.01 - 2005.03
Sales Manager
Lowes Home Improvement
2001.01 - 2003.01
Sales Manager
Lumberjack Building Materials
1984.01 - 2001.01
High School Diploma -
Madison High
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