Karen Shoemaker
Phoenix,AZ
Summary
Energetic, detail oriented, and committed Human Resources professional with almost 20 years of progressive experience in Employee Relations, Operations and Risk Management, and Employment Investigations with the ability to handle multiple projects to meet team and company goals. Eight of these years as a resourceful investigative professional with advanced interviewing techniques and approaches to resolve complex cases quickly and accurately.
Overview
19
19
years of professional experience
Work History
Lead Investigator
Wells Fargo
10.2019 - Current
- Investigate all reported employee allegations related to Title VII concerns, sexual misconduct, and threats in the workplace.
- Conduct interviews with all related parties and carefully and accurately document the interviewees' statements as well as all questions and answers discussed.
- Collect, analyze, and interpret evidence associated with the reported allegations, and research and analyze related historical cases for all involved parties.
- Document confirmation memos, investigation reports, and investigation findings for all assigned cases, including summary memos for business group managers, directors, and executives when needed.
- Explain and interpret all applicable company policy, state, and/or federal law to employees and leaders across all lines of business and all levels of leadership to ensure their proper application and fair treatment of all company employees.
- Engage all necessary partners as needed to resolve reported concerns including but not limited to legal partners, security agents, leaves of absence specialists, and threat assessment team partners.
- Participate in committees tasked with reviewing policy and procedures as well as training and mentorship programs for all investigators in order to streamline and simplify investigations and onboarding.
- Trained multiple investigators new to role and mentored tenured investigators as requested by their managers.
Employee Relations Consultant
Bank Of America
09.2017 - 10.2019
- Conduct investigations into performance and behavior concerns reported by bank employees and managers.
- Escalated cases to specialized teams related to Title VII, self harm, and threats in the workplace.
- Explain and help interpret all applicable company policy, state, and/or federal law to employees and leaders across all lines of business and and employees as needed.
- Recommended correct level of disciplinary action based on investigation findings and applicable policies as well as provide crucial feedback to correct any additional problems identified throughout investigative process.
- Engage all necessary partners as needed to resolve reported concerns including but not limited to legal partners, Human Resources Managers, Life Event Services, Critical Care, and line of business executives.
- Conduct and lead trainings (onsite and virtual) to newly hired managers and market leaders to provide a deeper understanding of Employee Relations (ER), the support ER provides, and a deep dive into manager tools used to document employee attendance, performance, and behavior concerns.
- Work with Employee Relations Managers, HR Managers, and other executives to provide process improvement that impacts operations and all employee relations teams (ERCs, ERI, and Fraud).
- Train and develop new hire Employee Relations Advisors and Consultants via call shadowing, case consults, and side by sides.
Human Resource Representative-Benefits Administrator
Anthony
04.2016 - 09.2017
- Conducted investigations on all reported workplace and management issues and violations and made recommendations for successful resolutions in accordance with company, corporate, state, and federal policies.
- Provided support to all onsite production employees, managers, company executives, as well as to the company's HR Teams located in Conyers and Madison, Georgia.
- Managed all HR functions in 1-person H.R Department during a period of department high turn around.
- Subject matter expert on company policies and practices (past and present) for business leaders and employees alike.
- Administered, processed, and reviewed all leaves of absences and medical claims by determining eligibility with state and federal laws and coached management teams on their employees' return to work accommodations.
- Coordinated, monitored, and executed onsite wellness screenings, assessments, flu clinics, and administered disability programs and health benefits.
- Responsible for all areas of company benefits including communication and explanation of benefits to employees in English and Spanish, annual open enrollment, 40lk, and company insurance monthly billing and reporting.
- Maintained accurate information in HRIS system and retrieved pertinent information retained for reporting and billing purposes.
Human Resource Coordinator
Anthony
08.2010 - 04.2016
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks related but not limited pay rates and promotions, medical leaves, disciplinary and termination paperwork.
- Completed background and reference checks to facilitate hiring and onboarding of employees in English and Spanish.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Prepared and presented requested employee personnel, medical, and benefit files for annual company audits
- Maintained human resources information systems and served as the administrator to ADP, Benefit Concepts, Cornerstone and SharePoint.
- Created, translated, and distributed company wide communications including weekly memos, quarterly newsletters, and employee Communicator Meeting Notes.
- Responsible for all areas of recruitment including update and maintain all employee requisitions, resume and candidate screening, conducting phone and in person interviews, creating and extending employment offer letters, employee agreements, and scheduling first day itinerary
- Responsible for all areas of company benefits including communication and explanation of benefits to employees in English and Spanish, annual open enrollment process, scheduling and executing onsite wellness program screenings and assessments, benefit audits, billing, and 401k
- Assisted in transitioning two onsite temporary agencies to another, Select Staffing to Aerotek in 2010, and Aerotek to Anserteam/Staffing Network in 2014.
Human Resource Administrator
Thermo Fisher
10.2006 - 09.2009
- Updated and maintained 300+ employee personnel and medical records in accordance with company retention policy
- Processed and conducted new employee orientation, terminations, and severance agreements as well as distributing and collecting all company supplies (company keys, tools, badges, parking permits, and locker combinations) and handbooks
- Administered and processed insurance verification for company benefits program and point person for annual Open Enrollment
- Processed and maintained weekly payroll of employees and direct contact for payroll related issues and reports
- Responsible for the following monthly reports: Employee Head Count, Key Performance Indicators, and Key Performance Measures
- In a timely manner, prepared employee verifications, maintain updated I-9s, responsible for all Employment Development Department claims, as well as prepare and process all Family Medical Leave of Absence documentation
- Created and distributed English and Spanish company Quarterly Newsletters
- Safety Committee team member responsible for note taking in monthly meetings, quarterly Environmental and Safety inspections/reports, ordered and distributed first aid supplies for the facility, and assisted in Workers Compensation claims as requested
- Coordinated annual employee events to establish employee appreciation and a positive work environment
- Pacific Theatres - Pacific Theatres owns and/or operates 96 screens in Southern California, with dominant market positions in each of the markets served.
Operations Manager
Pacific Theatres
04.2005 - 06.2006
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members. Including completion of all new hire paperwork and continued coaching and development.
- Processed suspensions, terminations, final payouts, accident reports, and worker’s compensation paperwork.
- Analyzed business flow at four key locations and made decisions that affected overall theatre efficiency measures.
- Conducted daily building inspections with team to ensure a well-maintained facility at: Winnetka 21, Northridge Fashion Center 10, Sherman Oaks 5, and Galleria 16.
- Implemented new projection repair and maintenance procedures at: Winnetka 21, Northridge Fashion Center 10, Sherman Oaks 5, and Galleria 16.
- Practiced stage 3 management philosophy with an emphasis on the balance between individual/collective development and superior financial return| Page
Education
Master of Employment & Human Resources Law -
Sandra Day O’Connor College of Law
12.2022
MBA - Human Resource Management
University of Phoenix
10.2015
Bachelor of Arts - English Literature
California State University Los Angeles
06.2006
Skills
- Problem Resolution
- Confidential Records Management
- Documentation Skills
- Title VII
- Personnel Engagement
- Diversity Programs
- Complaint Response
- Policy Implementation
Languages
Spanish
Limited Working
Timeline
Lead Investigator
Wells Fargo
10.2019 - Current
Employee Relations Consultant
Bank Of America
09.2017 - 10.2019
Human Resource Representative-Benefits Administrator
Anthony
04.2016 - 09.2017
Human Resource Coordinator
Anthony
08.2010 - 04.2016
Human Resource Administrator
Thermo Fisher
10.2006 - 09.2009
Operations Manager
Pacific Theatres
04.2005 - 06.2006
Master of Employment & Human Resources Law -
Sandra Day O’Connor College of Law
MBA - Human Resource Management
University of Phoenix
Bachelor of Arts - English Literature
California State University Los Angeles
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