Karen Sidwell
Kent,Washington
Summary
Enthusiastic, hospitality-driven food and beverage professional with 20 years of high-volume guest service experience, known for delivering genuine warmth, engaging connections, and consistently elevated service. My work at Starbucks Seattle Reserve strengthened my ability to anticipate guest needs, provide expert product recommendations, and thrive in a fast-paced, dynamic environment. I bring a strong passion for exceptional customer service, and the ability to create memorable guest experiences that feel personal, welcoming, and world-class.
Overview
20
20
years of professional experience
Work History
Operations Lead
Starbucks Coffee Company - Siren Retail
01.2020 - 09.2025
- Delivered personalized, attentive customer service in a high-volume environment, anticipating guest needs, and ensuring memorable experiences.
- Provided expert product recommendations based on guest preferences, dietary needs, and flavor profiles.
- Placed and prepared complex food and beverage orders quickly and accurately while ensuring exceptional quality
- Resolved guest concerns with urgency, poise, and professionalism, protecting brand reputation.
- Ensured compliance with food safety, sanitation standards, and age-restricted product regulations.
- Led daily operations, optimizing workflow; managed inventory with a focus on waste reduction.
- Trained and coached new team members, fostering a positive work environment through open communication, teamwork, and employee engagement.
Shift Supervisor
Starbucks Coffee Company
03.2006 - 01.2020
- Delivered consistent, genuine service, while navigating high guest volume and time-sensitive demands.
- Handled cash, card, and mobile payments accurately; balanced tills and completed daily deposits.
- Prepared and served customized food and beverage orders quickly and accurately, maintaining high quality standards.
- Supported a cohesive team environment through clear, effective communication, and motivated others during peak periods.
- Maintained a clean, organized work environment to support efficient daily operations, and create a welcoming environment for staff and customers
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts -
University of Washington
Seattle, Washington06.2005
Skills
- Warm, genuine presence, delivering exceptional service that encourages customer loyalty and repeat business
- Thrives in high-volume, fast-paced environments, maintains composure under pressure
- Enthusiastic, motivated learner, eager to take on new challenges
- Fast, confident problem, solver proficient in conflict resolution
- Organized, detail-oriented, accurate with POS, payment handling, and order precision
- Effective communicator who strengthens team morale through positivity and recognition
Timeline
Operations Lead
Starbucks Coffee Company - Siren Retail
01.2020 - 09.2025
Shift Supervisor
Starbucks Coffee Company
03.2006 - 01.2020
Bachelor of Arts -
University of Washington
Community and Interests:
Thalia Symphony Orchestra - Violist (25th Season)
Perform with a long-standing community orchestra, demonstrating dedication, teamwork, and refined artistic discipline.
School Drama Programs - Concessions Coordinator
Lead concessions operations for two school drama departments, including organizing fundraising initiatives, securing donations, coordinating volunteers, and managing sales during performances to support arts programs.