Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Siguenza

North Hills,CA

Summary

Versatile hard worker with 11 years of experience overseeing daily operations and 15 years on providing excellent customer service. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

15
15
years of professional experience

Work History

Assistant General Manager

McDonald's Restaurant
01.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Collaborated with other departments to establish productive and timely completion of projects.

General Manager

McDonald's Restaurant
10.2011 - 12.2022
  • Responsible for growing restaurant sales and guest counts profitably, and for ensuring the restaurant meets McDonald's critical guest standards of Quality, Service, and Cleanliness.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed procedure implementations, employee reviews, training, schedules.
  • Monitored financial performance, controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Raised accuracy and accountability by creating new automated tracking method.
  • Set clear expectations and created positive working environment for employees.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

Front Desk Receptionist

Trinity Therapy Center
03.2009 - 07.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

RUNNING GREAT RESTAURANTS CERTIFICATE -

HAMBURGUER UNIVERSITY
CHICAGO, ILLINOIS
11.2018

Industrial Engineering Technitian -

ITCA-FEPADE
El Salvador
11.2008

High School Diploma -

SANTA MARIA SCHOOL
EL SALVADOR
11.2005

Skills

Strong leadership and communication skills, excellent customer service abilities, being able to provide fast and friendly service, capable to problem solve, adaptability to handle various situations, and basic financial knowledge for managing budgets and sales goals

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant General Manager

McDonald's Restaurant
01.2023 - Current

General Manager

McDonald's Restaurant
10.2011 - 12.2022

Front Desk Receptionist

Trinity Therapy Center
03.2009 - 07.2011

RUNNING GREAT RESTAURANTS CERTIFICATE -

HAMBURGUER UNIVERSITY

Industrial Engineering Technitian -

ITCA-FEPADE

High School Diploma -

SANTA MARIA SCHOOL

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Karen Siguenza