Summary
Overview
Work History
Education
Skills
Timeline
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Karen Silhan-Caine

Levittown

Summary

Dynamic retail specialist with a proven track record at Team Enterprise/Bacardi, excelling in customer service and brand promotion. Expert in upselling strategies and event coordination, I successfully enhanced brand visibility and drove sales through innovative merchandising and impactful promotional activities. Committed to delivering exceptional results in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Retail Specialist/ Angel's Envy Bourbon

Team Enterprise/Bacardi
11.2023 - Current
  • Provided exceptional customer service to enhance brand reputation.
  • Attended monthly meetings with other members of the team to discuss progress towards objectives set out by management.
  • Inspired customers to try new items by educating on wines and store promotions.
  • Planned commercial displays to entice and appeal to customers.
  • Restructured merchandising strategy to promote high value and products.
  • Monitored sales and inventory levels, identified opportunities for growth, and developed action plans accordingly.
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Implemented new marketing initiatives aimed at increasing brand awareness among target consumers.
  • Performed regular audits of store shelves to ensure proper stock levels were maintained at all times.
  • Planned and executed promotional activities such as point-of-sale materials, special events, tastings.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Answered questions from callers and in-store guests to offer information and promote products.

Travel Consultant

I own KruisinwithKaren
Levittown
06.2016 - Current
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Booked transportation and hotel reservations using computer or telephone.
  • Explained benefits of purchasing travel insurance with clients.
  • Conducted travel seminars and presentations to educate clients on new destinations and travel tips.
  • Planned special events such as honeymoons or destination weddings.

Brand Ambassador

Hart Agency
Melville
01.2014 - 12.2022
  • Maintained and updated records of sampling activities.
  • Created detailed reports summarizing sample results and findings.
  • Reviewed customer feedback regarding sampled products or services.

Education

Some College (No Degree) - Food & Beverage Administration

Nassau Community College
Garden City, NY

Skills

  • Customer service
  • Product knowledge
  • Brand promotion
  • Event coordination
  • Team collaboration
  • Upselling strategies
  • Flexible hours
  • Inventory management
  • Brand awareness
  • Professionalism
  • Sales
  • Customer engagement
  • Scheduling
  • Product education
  • Team leadership qualities
  • Display set up
  • Teamwork and collaboration
  • Financial transactions

Timeline

Retail Specialist/ Angel's Envy Bourbon

Team Enterprise/Bacardi
11.2023 - Current

Travel Consultant

I own KruisinwithKaren
06.2016 - Current

Brand Ambassador

Hart Agency
01.2014 - 12.2022

Some College (No Degree) - Food & Beverage Administration

Nassau Community College

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Karen Silhan-Caine