Summary
Overview
Work History
Education
Skills
Timeline
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Karen Simion

Niles,Illinois

Summary

Dynamic and results-oriented professional with extensive experience at Miller-Stephenson Chemical, adept in complaint resolution and fostering client relations. Excelled in enhancing customer retention through innovative solutions, achieving high satisfaction rates. Skilled in data entry and adaptive team collaboration, consistently exceeded service standards, contributing to team productivity and operational efficiency.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Miller-Stephenson Chemical
07.2009 - 10.2019
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Created and maintained detailed database to develop promotional sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Forest Park Christian School
Forest Park, GA
06.1983

Skills

  • Account updating
  • Complaint resolution
  • Adaptive team player
  • Warehousing functions
  • Payment processing
  • Email management
  • Retail sales customer service
  • Refunds processing
  • Filing
  • Data entry
  • Typing proficiency
  • Client relations
  • Administrative support
  • Shipping and receiving
  • Order fulfillment
  • Staff training
  • Task prioritization
  • Courteous demeanor
  • Reading comprehension
  • Positive and professional
  • Paperwork processing
  • Verbal and written communication
  • Punctuality and reliability

Timeline

Customer Service Representative

Miller-Stephenson Chemical
07.2009 - 10.2019

High School Diploma -

Forest Park Christian School

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Karen Simion