Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Karen Simmons

Bank Teller
Fredericksburg,Virginia

Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CNA

Northern VA Health Center
Manassas, VA
07.2014 - 03.2018
  • Maintained patient stability by checking vital signs and weight; testing urine and recording intake and output information
  • Provided patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of patient to nursing supervisor
  • Documented actions by completing forms, reports, logs, and records
  • Maintained work operations by following policies and procedures
  • Protected organization’s value by keeping patient information confidential
  • Served and protected hospital community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements; and JCAHO standards
  • Updated job knowledge by participating in educational opportunities, reading professional publications, participating in professional organizations, and maintaining licensure
  • Enhanced nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained best-in-class standards for individualized care in 40-bed unit by continuously checking in with patients and families and quickly providing care.

Cashier

Target
Manassas, VA
09.2013 - 03.2014
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $100 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 patients per day.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Learned customer service desk and customer service positions and provided backup at key times.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in new revenue.

Assistant Store Manager

Avenue Stores
San Diego, CA
08.2008 - 02.2009
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Walked through store areas every 20 minutes to identify and proactively resolve issues negatively impacting operations.

PBX Hotel Operator

Westin Horton Plaza
San Diego, CA
03.2005 - 12.2005
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Supported customers by managing 100's of calls per day efficiently while maintaining professionalism and upbeat tone.
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
  • .Managed multi-line switchboard system for busy hotel.
  • Searched relevant directories to find contacts, business addresses, and telephone information for customers and employees.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.

Receptionist

South Coast Title Co
San Diego, CA
01.2001 - 02.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

Clerical Assistant

San Diego Community College District
San Diego, CA
01.2000 - 06.2000
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Interacted with customers by phone, email or in-person to provide information.
  • Responded to inquiries from callers seeking information.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Executed record filing system to improve document organization and management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped staff complete special projects by organizing documentation and supplies to handle forecasted demands.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Composed sensitive, confidential reports and documentation.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and routed business correspondence to correct departments and staff members.
  • Maintained records of material flow, compiling and organizing related data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed records and data transfer, ensuring traceability and improving operations through automated systems.
  • Routed more than 50 calls per day to office staff members.
  • Maintained staff directory and company policy handbook for human resources department.

PBX Hotel Operator

Town & Country Hotel And Convention Center
San Diego, CA
01.1997 - 01.1999
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Supported customers by managing 100's of calls per day efficiently while maintaining professionalism and upbeat tone.
  • Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
  • Received incoming calls and paged individuals and departments over PA system.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
  • Operated digital paging system to notify recipients of incoming calls.
  • Managed multi-line switchboard system for busy hotel and convention center.
  • Searched relevant directories to find contacts, business addresses, and telephone information for customers and employees.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Scheduled and coordinated conference calls and video teleconferences.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.

Education

Associates Of Psychology - Counseling

Liberty University
Lynchburg, VA
05.2021

Skills

  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Needs Assessment
  • POS Systems and Ordering Platforms
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Call Documentation
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Call Transfers
  • Answering Customer Questions
  • Telephone Management
  • Cash Register Operations
  • Correcting Discrepancies
  • Customer Inquiry Response
  • Inbound and Outbound Calling
  • Information Inputting
  • Inquiry Requests
  • Electronic Information Systems
  • Consulting Supervisors
  • Credit Card Payment Processing
  • Customer Service and Assistance
  • Directing Calls
  • Membership Inquiries and Renewals
  • Membership Registrations
  • Team-Oriented and Cooperative
  • Merchandise Orders and Exchanges
  • Administrative and Office Support
  • Complaint Response
  • Critical Thinking
  • Answering Emails
  • Sales Quota Achievement
  • Policy and Procedure Adherence
  • Excellent Attention to Detail
  • Generating Receipts
  • Establishing and Maintaining Customer Relationships
  • Solving Customer Concerns

Certification

Human Resources Management & Business Management – 2005

Real Estate Title - 2001

Timeline

CNA

Northern VA Health Center
07.2014 - 03.2018

Cashier

Target
09.2013 - 03.2014

Assistant Store Manager

Avenue Stores
08.2008 - 02.2009

PBX Hotel Operator

Westin Horton Plaza
03.2005 - 12.2005

Receptionist

South Coast Title Co
01.2001 - 02.2002

Clerical Assistant

San Diego Community College District
01.2000 - 06.2000

PBX Hotel Operator

Town & Country Hotel And Convention Center
01.1997 - 01.1999

Associates Of Psychology - Counseling

Liberty University

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