Karen Simmons

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Assisted customers with compromised debit cards and issued new credentials.
• Placed orders for customer checks and verified starting numbers.
• Removed mutilated currency from circulation.

• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Performed cash, card and check transactions to complete customer purchases.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Used POS system to enter orders, process payments and issue receipts.
• Answered questions about store policies and addressed customer concerns.
• Checked personal identifications during alcohol and tobacco sales.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised creation of exciting merchandise displays to catch attention of store customers.