Karen Simonson
Orlando
Summary
Dedicated medical receptionist with expertise in appointment scheduling, insurance verification, and electronic medical records. Committed to enhancing patient experiences through strong communication and efficient front desk operations.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Orlando Orthopedic Center
Orlando
07.2013 - 03.2025
- Welcomed patients and addressed inquiries at Orlando Orthopedic Center front desk, fostering a positive first impression.
- Scheduled appointments efficiently using electronic medical record systems.
- Verified patient insurance information and collected co-pays on arrival.
- Managed incoming calls and efficiently routed them to appropriate departments, ensuring timely assistance.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient check-ins and check-outs for appointments, ensuring accurate collection of co-payments.
Medical Receptionist
Latimer Vision Center
Oklahoma City
04.2011 - 06.2013
- Answered incoming calls, addressing inquiries from patients and medical offices to ensure timely communication.
- Checked patients in and out for appointments, managing co-payments to facilitate smooth appointment flow.
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted patients with insurance verification and billing inquiries.
- Maintained accurate patient records and confidential information securely.
Education
High School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06-1983
Skills
- Patient check-in/out
- Appointment scheduling
- Insurance verification
- Electronic medical records
- Medical terminology
- Front desk operations
- Phone triage
- Customer relationship management
Timeline
Medical Receptionist
Orlando Orthopedic Center
07.2013 - 03.2025
Medical Receptionist
Latimer Vision Center
04.2011 - 06.2013
High School Diploma -
Warwick Veterans Memorial High School