Karen S. Leslie-Wilson
Jacksonville,Florida
Summary
Customer Relation Professional with16 years contact and non-contact experience in Rental and Leasing Management. Highly motivated and have strong work ethics. Bilingual (English/ Spanish) and have outstanding oral and written communication skills as well as a great sense of organization. Goal oriented, proficient, and ensures integrity, trust, and discretion; Proficient in Microsoft Office, Outlook. Appfolio,/ MRI/eSite,/ Real Page/OneSite, Intra/Property Solutions, /Rent Dynamics/ Bluemoon, /Rent Manager, /QuickBooks, and Yardi Affordable,/ Luxer Package system,/ Resman / BetterNOI /Paylease /HappyCo.
Energetic and highly organized individual with talent for multitasking and problem-solving. Well-versed in tenant relations and property maintenance, bringing excellent administrative and communication skills. Committed to maximizing property value and enhancing tenant satisfaction.
Overview
21
21
years of professional experience
Work History
Property Manager
Patriot Plaza Apartments- Integrit Rise Mgmnt.
07.2021 - 09.2024
- Managing three affordable housing properties totaling 746 from conventional – public housing
- Achieved property government inspection such as REACT & MOR with a passing score of 84%
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Raised and maintained occupancy above ownership and bank standards
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Prepared weekly reports in a timely manner, ensured the accuracy of information submitted to management
- Worked with case workers from various programs such (SSVF, VASH, JHA, and emergency assistance) to ensure payments were received in a timely manner
- Built positive relationships with various vendors, contractors and project managers to oversee major community projects
- Ensure properties ran at peek performance and trained prepared staff for property investors visit
- Managed a team of 6 employees each with their own unique experience and skill set .
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Leasing Director
Bennett Creek- Richman Services Group
11.2020 - 06.2021
- Assisted in the advertising of the lease-up of luxury apartments under tight timelines, which includes reviewing upcoming vacancies, post ads and update social services website for units
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Assistant to the Property Manager
Oasis Club Apartments - KRI Properties
02.2019 - 10.2020
- Handled day to day operations - Including: budgeting, negotiation and supervision of vendor contracts, resident retention, and management of eight on site personnel (training, interviewing and hiring, and payroll), etc
- Handled all operational, financial and management phases for the community including:
- Development of annual operating income/expense budget, monthly variance and forecasting
- Reporting, direct control of maintenance personnel and resources ensuring that the property maintained superior condition with a stabilized fiscal operation at all times
- Exceeded NOI expectations for2013 and was on target first quarter to exceed NOI for2014 while maintaining an overall3% or lower delinquency and operating within or below budget
- Supervised structure improvements, community design/amenity enrichments, and landscaping enhancements
- Analyzed monthly financial statements/reports for designated communities
- Reviewed, coded and approved invoices for the community
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
Assistant Property Manager
Oaks at St. Johns - Herman and Kittle
03.2016 - 01.2019
- Reduced operating costs10% by effectively negotiating with two major service providers to win more favorable contracts
- Improved occupancy rate from80% to95% of an88-unit condominium complex
- By improving property's appearance and adding additional landscaping
- Coordinated with Regional Manager and Investor on the best marketing strategies for the area demographics
- Closely supervised maintenance and repair operations, accounting and record keeping functions
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Manager
Pine Meadows Apartments (LITCH) – Pinnacle
06.2013 - 03.2016
- Successfully managed apartment community consisting254 apartment home with a team of six employees
- Handled day to day operations - Including: budgeting, negotiation and supervision of vendor contracts, resident retention, and management of eight on site personnel (training, interviewing and hiring, and payroll), etc
- Handled all operational, financial and management phases for the community including:
- Development of annual operating income/expense budget, monthly variance and forecasting
- Reporting, direct control of maintenance personnel and resources ensuring that the property maintained superior condition with a stabilized fiscal operation at all times
- Exceeded NOI expectations for2013 and was on target first quarter to exceed NOI for2014 while maintaining an overall3% or lower delinquency and operating within or below budget
- Supervised structure improvements, community design/amenity enrichments, and landscaping enhancements
- Analyzed monthly financial statements/reports for designated communities
- Reviewed, coded and approved invoices for the community
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Property Manager
University Townhomes -The Lynd Company
02.2011 - 06.2013
- Responsible for operations and collections for two properties totaling 360 units
- Participates in internal audits and due diligence for acquisitions
- Delivers construction, marketing and pricing reports to executive management team
- Responsible for the training of new community managers and assistant managers
- Recognized for exceeding income and delinquency goals in 2013
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Property Manager
Glassratner Management (Multiple Properties)
08.2011 - 05.2013
- Managed three mid-size properties totaling250 units
- Conducted monthly residents activities for all properties as well as have residents participate in monthly marketing promotions
- Maintained100% occupancy in a 62-unit property with less than >$1500.00 delinquency at the end of the month
- Coordinated with Asset manager and DM's to reach and exceed owners and banks expectations for property during and after the receivership process
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Provided detailed property narratives on a monthly basis showing owners and banks improvements on their investment
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Assisted with the take-over of properties going onto receivership
- Cut maintenance expenses by35% reduced office expenses by25% and ensured that all vendors provided the highest quality of work
Assistant Community Director
Pinebrook Apartments (MLG MANAGEMENT)
01.2007 - 08.2011
- Assist the manager with the general administration of the property and performing related management functions with the daily operations of the apartment community
- Handle all telephone inquiries, setting appointments, showing and renting units, processing the move-ins, setting up leases, executing renewals and handling move-outs
- Active in conducting move-in and move-out inspections of units to determine applicable charges for damages, conducting inspections to determine market readiness and implementing high quality standards of cleanliness and aesthetic appearance
- Post rent payments and prepare cash deposits as well as follow up on collections, post3-days notices and late fees
- Help maintain an efficient operation of the property consistent with Loss Prevention and Corporate Office policies and procedures, even during understaffed periods
- Preparing purchase orders, coding and processing vendor invoices for payment, sending documentation to Corporate Office and following up on vendor payment inquiries
Leasing MGR/ Assistant Property Manager (LITCH)
The Regents Apartments –The Lynd Company
04.2003 - 01.2007
- Assisted potential residents with leasing and the showcasing of apartment homes
- Responsible for corrections, audit and renewal of tax credit compliance files
- Payroll coordinator - responsible weekly payroll adjustments and calculations
- Responsible for resident conversion from conventional to tax credit
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Enhanced company reputation as a leader in the industry through consistently delivering outstanding customer service.
- Negotiated favorable contract terms with vendors, reducing expenses for property management companies.
- Fostered culture of continuous improvement among team members, encouraging innovation and best practice sharing.
- Analyzed trends in the rental market to predict future growth opportunities and develop strategic plans accordingly.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Education
High School -
Terry Parker High School
Jacksonville, FL01.1998
Associate of Science - Business Management
FSCJ
Jacksonville, FLSkills
- Property management
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
- Vendor management
- Fair housing mandates
- Delinquency collections
- Contract negotiation
- Financial budgeting and reporting & Budget preparation
- Compliance monitoring
- Debt control
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Patriot Plaza Apartments- Integrit Rise Mgmnt.
07.2021 - 09.2024
Leasing Director
Bennett Creek- Richman Services Group
11.2020 - 06.2021
Assistant to the Property Manager
Oasis Club Apartments - KRI Properties
02.2019 - 10.2020
Assistant Property Manager
Oaks at St. Johns - Herman and Kittle
03.2016 - 01.2019
Property Manager
Pine Meadows Apartments (LITCH) – Pinnacle
06.2013 - 03.2016
Property Manager
Glassratner Management (Multiple Properties)
08.2011 - 05.2013
Property Manager
University Townhomes -The Lynd Company
02.2011 - 06.2013
Assistant Community Director
Pinebrook Apartments (MLG MANAGEMENT)
01.2007 - 08.2011
Leasing MGR/ Assistant Property Manager (LITCH)
The Regents Apartments –The Lynd Company
04.2003 - 01.2007
High School -
Terry Parker High School
Associate of Science - Business Management
FSCJ
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