Karen Smith
Tucson,AZ
Summary
Versatile Administrative Support Specialist with expertise in customer service and strong communication skills. Bringing extensive background in office administration and related roles. Adept at drafting documents and maintaining organizational records with accuracy. Experienced at educating individuals on company policies, troubleshooting concerns and processing payments with maximum efficiency and skill. Works independently, with minimal supervision, and pitches in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Gifted in working with stressed, confused and upset individuals in need of information. Effective at operating within department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
28
28
years of professional experience
Work History
Administrative Support Specialist Senior/Customer Service Representative
Pima County
Tucson , AZ
1998.09 - 2020.06
- Learned and maintained in-depth understanding of building code policies and procedures to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using department's processes and policies and provided updates to customers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Took cash and credit card payments via phone, in person and through email.
- Developed and maintained courteous and effective working relationships.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
Eligibility Worker II
State Of Arizona
Tucson , AZ
1989.01 - 1995.05
- Managed processing of financial assistance and food stamp benefits applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Educated patients on eligibility and affordability options by offering insightful information.
Education
Bachelor of Arts - Psychology
Prescott College
Prescott, AZ05.1994
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Creative Problem Solving
- Understanding Customer Needs
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Administrative and Office Support
- Computer Proficiency
- Multi-Line Phone Systems
Timeline
Administrative Support Specialist Senior/Customer Service Representative
Pima County
1998.09 - 2020.06
Eligibility Worker II
State Of Arizona
1989.01 - 1995.05
Bachelor of Arts - Psychology
Prescott College
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