Karen Smith
Alexandria,KY
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with over 20 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
22
22
years of professional experience
Work History
Branch Manager
PNC Bank
Cold Spring, KY
08.2016 - 06.2023
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Performed regular audits of financial records in order to ensure accuracy.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Designed sales and service strategies to improve revenue and retention.
- Grew business banking relationships through proactive outreach.
Professional Organizer
Northern Kentucky Home Organizer
Alexandria, KY
10.2015 - 08.2016
- Created detailed plans to de-clutter and organize residential spaces.
- Organized paperwork and documents for businesses, including filing systems, document scanning, and archiving procedures.
- Analyzed storage options available in a space and provided recommendations on the best option for each situation.
- Developed and implemented organizational systems for clients to optimize their workflows.
- Conducted assessments of client spaces, identified areas of improvement, and created solutions to maximize efficiency.
Branch Manager
US Bank
Newport, KY
08.2001 - 10.2015
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Created financial management mechanisms to minimize financial risk to business.
Education
Some College (No Degree) - Business Administration And Management
Northern Kentucky University
Newport, KYSkills
- Customer Service
- Branch Operations Management
- Work Prioritization
- Operational Reports
- Banking
- Client Relationship Management
- Risk Analysis
- Multi-tasking ability
- Sales management
Timeline
Branch Manager
PNC Bank
08.2016 - 06.2023
Professional Organizer
Northern Kentucky Home Organizer
10.2015 - 08.2016
Branch Manager
US Bank
08.2001 - 10.2015
Some College (No Degree) - Business Administration And Management
Northern Kentucky University
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