Karen Smith
Mebane,NC
Summary
Dynamic leader with a proven track record at NC State Employees Credit Union, adept in customer service and financial reporting. Excelled in building client relationships and leading teams to exceed goals through innovative problem-solving and effective communication. Demonstrated adaptability and professionalism, enhancing team productivity and compliance adherence.
Overview
20
20
years of professional experience
Work History
MSS Financial Representative
NC State Employees Credit Union
04.2019 - Current
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Ensured regulatory compliance with thorough documentation and diligent monitoring of transactions.
- Provided ongoing education to clients on relevant financial topics, empowering them to make informed decisions about their future.
- Managed finances and overall business direction through solutions-oriented problem-solving.
Director of 1st Shift
Chick-fil-A
07.2008 - 03.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Kennel Staff Assistant
Carver Street Animal Hospital
05.2004 - 12.2006
- Met with customers to assess needs, financial status, and eligibility.
- Built strong relationships with clients through transparent communication and trust-building activities.
- Supported continuous improvement efforts within the organization by participating in training programs, workshops, and industry conferences.
- Conducted thorough risk assessments, minimizing potential losses for clients and the firm.
- Ensured regulatory compliance with thorough documentation and diligent monitoring of transactions.
- Provided ongoing education to clients on relevant financial topics, empowering them to make informed decisions about their future.
- Managed finances and overall business direction through solutions-oriented problem-solving.
Property Manager
Royal Oaks Appartments
08.2012 - 09.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Table Leader
Digital Lifestyle Outfitters
07.2005 - 12.2007
- Championed company values and policies, leading by example as an ethical and responsible table leader.
- Managed budgets effectively, ensuring financial stability for the department while reducing overhead costs where possible.
- Maintained high standards of cleanliness and safety within the workplace, adhering to all relevant regulations and guidelines.
- Coordinated schedules, allocating resources appropriately to meet varying demands during peak times.
- Optimized workflow, delegating tasks strategically to ensure timely completion of projects.
- Resolved conflicts effectively, mediating disputes between employees or customers as needed for smooth operations at all times.
- Conducted regular performance reviews to identify areas for improvement and provide constructive feedback.
- Boosted employee morale by fostering a supportive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and providing clear guidelines.
Education
GED -
Piedmont Community College
Roxboro, NCAssociate In Electronics Engineering Technology - Medical Coding And Billing
DeVry University
Durham, NCSkills
- Customer Service
- Payment plans
- Relationship Building
- Selling techniques
- Payment Processing
- Continuous professional development
- Cash Flow analysis
- Account Management
- Transaction Management
- Product Recommendations
- Financial reviews
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Detail Oriented
- Team building
- Self Motivation
- Task Prioritization
- Product Knowledge
- Conflict Resolution
- Documentation
- Know Your Customer
- Professionalism
- Adaptability
- Client acquisition
- Customer Needs Assessment
- Compliance adherence
- Financial Reporting
- Dispute Resolution
- Workplace training
Timeline
MSS Financial Representative
NC State Employees Credit Union
04.2019 - Current
Property Manager
Royal Oaks Appartments
08.2012 - 09.2014
Director of 1st Shift
Chick-fil-A
07.2008 - 03.2019
Table Leader
Digital Lifestyle Outfitters
07.2005 - 12.2007
Kennel Staff Assistant
Carver Street Animal Hospital
05.2004 - 12.2006
GED -
Piedmont Community College
Associate In Electronics Engineering Technology - Medical Coding And Billing
DeVry University
Similar Profiles
Stephen TuckerStephen Tucker
Financial Services Representative at NC State Employees Credit UnionFinancial Services Representative at NC State Employees Credit Union
TAYLOR GODFREYTAYLOR GODFREY
Financial Services Officer I at NC State Employees Credit UnionFinancial Services Officer I at NC State Employees Credit Union
IVEY BROOKE TYNDALLIVEY BROOKE TYNDALL
Financial Services Representative at NC State Employees' Credit UnionFinancial Services Representative at NC State Employees' Credit Union
Ashley McLambAshley McLamb
Assistant Branch Manager at NC State Employees Credit UnionAssistant Branch Manager at NC State Employees Credit Union
Malik VaughnMalik Vaughn
Security Officer at NCPGSecurity Officer at NCPG