Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Karen Smith

McDonough,GA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Collaborative Team

Delta Air Lines
Atlanta, GA
06.2024 - Current
  • Providing teammates assistance with complex cases
  • Offering guidance and solutions
  • Researching case information and helping teammates find answers in KM and delta.com
  • provide Kana case information for teammates

Customer Care Supervisor

Delta Air Lines
Atlanta, GA
08.2023 - Current
  • Handle and process customer complaints, providing excellent LEAP method to passengers
  • Conflict resolution
  • Organize workflow
  • Customer retention skills
  • Managing and improving customer relations
  • Resolve escalated issues, setting performance goals and deadlines
  • Ability to make well-informed and timely decisions
  • Offering elevating and caring world class customer service to passengers around the world

Customer Experience Specialist

Delta Air Lines
Atlanta, GA
09.2022 - 08.2024
  • Creating memorable experiences for Delta customers by assisting them with their travel needs
  • Building relationships with world class service in a timely manner
  • Offer solutions and additional products to the customer
  • Answering high volume calls providing efficient, courteous, and accurate assistance to the customer
  • Assess the customer needs and provide a solution

Sales Associate

Kohl's
McDonough
01.2017 - Current
  • Opening and closing registers and cash count
  • Face to face customer service
  • Unloading stock and merchandising
  • Inventory
  • Special projects
  • Train new employees

Administrative Assistant

Eagles Landing First Baptist Church
01.2007 - 01.2022
  • Data Analysis & Data Integrity
  • Post attendance reports
  • Organize logistics for mission trips
  • Coordinator for missionary housing
  • Accounts Payables and Receivables
  • Pays invoices by verifying transaction information
  • Scheduling and preparing disbursements
  • Obtaining authorization of payment
  • Organize outreach opportunities and large group gatherings

Education

Foreign Languages Education

Georgia Perimeter College
Clarkston, GA
01.1997

Diploma - College Preparatory

Morrow High School
Morrow, GA
01.1991

Skills

  • Administration
  • Leadership
  • Conflict Resolution
  • Research
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self - motivation
  • Adaptability
  • Teamwork
  • Flexible
  • Planning & Organization
  • Problem-solving

Accomplishments

    Brand Ambassador October 2023-2024

    ACEC Influencer 2023 and 2024

Timeline

Collaborative Team

Delta Air Lines
06.2024 - Current

Customer Care Supervisor

Delta Air Lines
08.2023 - Current

Customer Experience Specialist

Delta Air Lines
09.2022 - 08.2024

Sales Associate

Kohl's
01.2017 - Current

Administrative Assistant

Eagles Landing First Baptist Church
01.2007 - 01.2022

Foreign Languages Education

Georgia Perimeter College

Diploma - College Preparatory

Morrow High School
Karen Smith