Karen Smith
Lumberton ,TX
Summary
Dynamic professional with a strong background in office administration, notably at Gulfeagle Supply. Previous experience with On Stage Day Spa as well as Bella Bella offered extensive experience in build lasting client relationships. Skilled in cash handling and adept at fostering teamwork, resulting in improved productivity and customer satisfaction. Committed to maintaining high standards and compliance.
Overview
15
15
years of professional experience
Work History
Branch Administrator
Gulfeagle Supply
06.2023 - 09.2025
- Assisted in managing branch operations to ensure smooth workflow and customer satisfaction.
- Supported staff with daily administrative tasks to enhance efficiency and productivity.
- Learned and utilized office management software for tracking inventory and scheduling.
- Coordinated communication between departments to streamline processes and information flow.
- Maintained organized records and documentation for easy access and retrieval.
- Adapted quickly to new systems and procedures, ensuring compliance with company standards.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Complied with regulatory guidelines and requirements.
- Commitment to maintaining office organization led to increased productivity among staff members.
Esthetician
On Stage Day Spa
03.2021 - 01.2023
- Provided personalized skincare consultations to clients, assessing individual needs and recommending tailored treatments.
- Administered various facial treatments and body therapies, ensuring adherence to safety and sanitation protocols.
- Enhanced client satisfaction by maintaining a welcoming environment and delivering exceptional customer service.
- Assisted in training new estheticians on product knowledge and treatment techniques to ensure consistent service quality.
- Conducted follow-up communications with clients to assess treatment effectiveness and encourage repeat visits.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Store Manager
Bella Bella Boutique
05.2010 - 06.2015
- Collaborated with upper management on strategic planning initiatives to drive store growth.
- Managed budgeting processes, ensuring effective allocation of resources for operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
Education
License of Cosmetology - Esthetics
Southeast Texas Career Institute
Silsbee, TX06.2021
Skills
- Cash handling
- Office administration
- Scheduling appointments
- Banking
- Excellent work ethic
- Customer service
- Team player
- Customer relationships
- Friendly
- Relationship building and management
- Approachable
Timeline
Branch Administrator
Gulfeagle Supply
06.2023 - 09.2025
Esthetician
On Stage Day Spa
03.2021 - 01.2023
Store Manager
Bella Bella Boutique
05.2010 - 06.2015
License of Cosmetology - Esthetics
Southeast Texas Career Institute
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