Karen Smith
Gahanna,OH
Summary
Real estate professional with comprehensive understanding of property markets and client needs. Known for effectively navigating complex transactions and fostering strong client relationships. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Proficient in market analysis, property valuation, and negotiation.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Leasing Agent
American Homes 4 Rent
10.2023 - Current
- Working in Top producing region in the company.
- Proficiency with computers and software programs including Yardi, Excel, and Microsoft CRM, along with solid written and verbal communication skills
- Persuasively presents information on properties available or upcoming.
- Fields and responds to incoming leads from various online sources for the purpose of gathering information for applications.
- Processed lease signing via docu sign.
- Prepares, stores and manages tenant and property files including software programs Yardi.
- Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates.
- Researches competitor homes, rates and procedures.
- Seeks guidance as required.
Leasing Manager
Progress Residential
04.2023 - Current
- Provides leadership and daily management over a team responsible for all aspects of field-level leasing functions, including but not limited to marketing, showings, leads, rent growth, move ins, application gathering and review.
Owner/Operator
Parkwood Cafe
06.2021 - 03.2023
- Recruiting, training, and supervising staff.
- Ensuring that all expenses are within budget and identifying ways to decrease operational costs.
- Taking inventory of supplies and ordering new stock as needed.
- Resolving customer complaints regarding food quality and customer service.
- Suggesting new menu items based on customers' preferences and feedback.
- Identifying strategies to retain and attract customers.
Leasing Agent
American Homes 4 Rent
12.2017 - 06.2021
- Proficiency with computers and software programs including Yardi, Excel, and Microsoft CRM, along with solid written and verbal communication skills
- Persuasively presents information on properties available or upcoming.
- Fields and responds to incoming leads from various online sources for the purpose of gathering information for applications.
- Processed lease signing via docu sign.
- Prepares, stores and manages tenant and property files including software programs Yardi.
- Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates.
- Researches competitor homes, rates and procedures.
- Seeks guidance as required.
Small Business Owner
Ks Kernels
01.2017 - 04.2018
- Supervised employees and followed health department safety guidelines.
- Managed sales and purchasing of supplies and equipment.
- Created unique recipes and applied various culinary flavors.
- Marketed products for sale and posted pictures online to increase visibility and showcase current product availability.
Real Estate Agent
Best Homes Real Estate
01.2017 - 12.2017
- Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determining clients' needs and financials abilities to propose solutions that suit them
- Performing comparative market analysis to estimate properties' value
- Maintain and update listings of available properties
- Cooperate with appraisers, escrow companies, lenders and home inspectors
- Promote sales through advertisements, open houses and listing services
- Remain knowledgeable about real estate markets and best practices
Property Manager
American Homes 4 Rent
01.2016 - 08.2016
- Duties included resolving tenant issues, collecting rent handling delinquent accounts and evictions for a portfolio of over 1400 homes in the Columbus area.
- Proficiency with computers and software programs including Yardi, Excel, and Microsoft CRM will be key, along with solid written and verbal communication skills.
Leasing Consultant
American Homes
07.2013 - 01.2016
- Fields and responds incoming leads from various online sources for the purpose of gathering information and obtaining appointments, manages property showings.
- Prepares, executes and explains leases and related documents.
- Processed and held deposits, lease signing and prepared renewal leases.
- Prepares, stores and manages tenant and property files including electronic records in Yardi and CRM.
- Conducted tenant orientations including physical exchange of keys, new resident orientation and completing property condition inspection report.
- Follows all organizational systems, programs, training, policies, and procedures as required and complies with relevant legal mandates.
- Seeks guidance as required.
- Handles various other duties as delegated by the District Manager or Property Manager.
Flight Attendant
Republic Airline (Shuttle America), ERJ
01.1997 - 01.2016
- Providing leadership, direction and assistance during emergencies, including aircraft evacuations, administering first aid to ill or incapacitated passengers and unusual incidents(threats, delays turbulence, etc.).
- Selected as a Check Flight Attendant, which entails verifying the competency of active and new flight attendants.
Education
Certificate - Real Estate
Hondros College
Westerville, OH12.2010
Skills
- Customer support and relations
- Communication proficiency
- Driving experience over 10 years
- Knowledge of fair housing laws
- CRM software skills
- Property oversight and management
- Market trend analysis
- Proficient in Yardi software
- Leasing expertise in real estate
- Salesforce capabilities
- Negotiation tactics and strategies
- Culinary skills and experience
- Marketing acumen and strategies
- DocuSign familiarity
Certification
Real Estate License
CUST
- Provide Exceptional Customer Service
- Blacklick, OH 43004
- Redfa1067@gmail.com
- +1 614 477 2002
- 1. Customer Focused
- 2. Professional
- 3. Entrepreneurial Spirit
- 4. Quality Driven
- Authorized to work in the US for any employer
Timeline
Leasing Agent
American Homes 4 Rent
10.2023 - Current
Leasing Manager
Progress Residential
04.2023 - Current
Owner/Operator
Parkwood Cafe
06.2021 - 03.2023
Leasing Agent
American Homes 4 Rent
12.2017 - 06.2021
Small Business Owner
Ks Kernels
01.2017 - 04.2018
Real Estate Agent
Best Homes Real Estate
01.2017 - 12.2017
Property Manager
American Homes 4 Rent
01.2016 - 08.2016
Leasing Consultant
American Homes
07.2013 - 01.2016
Flight Attendant
Republic Airline (Shuttle America), ERJ
01.1997 - 01.2016
Certificate - Real Estate
Hondros College
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