Summary
Overview
Work History
Education
Skills
Timeline
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Karen Snell

Detroit,MI

Summary

Seasoned Assistant Store Manager with a proven track record at Dollar General Store, adept in workforce and stock management. Excelled in elevating customer satisfaction through effective relationship building and management. Leveraged systems and software expertise to streamline operations, achieving a significant improvement in team efficiency. Demonstrates exceptional time management and employee scheduling skills, ensuring operational excellence.

Overview

31
31
years of professional experience

Work History

Assistant Store Manager

Dollar General Store
Dearborn Heights, MI
01.2024 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Quality Control Inspector

Faurecia Automotive Seating
Highland Park, MI
07.2021 - 09.2023
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Performed first article inspection on incoming raw materials.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Maintained records of all nonconforming products and completed corrective actions as required.
  • Developed corrective action plans based on findings from investigations and audits.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.

Learning Ambassador

Amazon
Romulus, MI
08.2019 - 07.2021
  • Provided guidance to students on how to navigate the Learning Management System.
  • Conducted one-on-one or group tutorials for students who needed extra help with assignments.
  • Facilitated virtual classroom discussions on various topics related to the course content.

Teacher's Assistant for Special Need Children

DPSCD
Detroit, MI
01.1994 - 09.2018
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Instructed students in academic subjects such as math, science, language arts, social studies, and history.
  • Maintained a safe and orderly learning environment for all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Utilized technology-based learning tools to enhance classroom instruction.
  • Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
  • Participated in professional development workshops related to teaching methods or curriculum changes.

Education

Nursing (CNA) Program

Detroit Business Insitute
Downtown Detroit
04-1990

Skills

  • Stock management
  • Workforce management
  • Systems and software expertise
  • Employee scheduling
  • Time management
  • Relationship building and management

Timeline

Assistant Store Manager

Dollar General Store
01.2024 - Current

Quality Control Inspector

Faurecia Automotive Seating
07.2021 - 09.2023

Learning Ambassador

Amazon
08.2019 - 07.2021

Teacher's Assistant for Special Need Children

DPSCD
01.1994 - 09.2018

Nursing (CNA) Program

Detroit Business Insitute

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Karen Snell