Karen Solano
Chicago,Illinois
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Intake Assistant
Help at Home
Chicago, IL
05.2024 - Current
- Managed potential customers to ensure timely and accurate collection of personal and case-related information.
- Conducted initial interviews to determine client needs, providing essential information and referrals to appropriate services or departments.
- Coordinated follow-up calls to maintain clear and professional communication with clients, to facilitate a smooth onboarding experience.
- Responded to incoming calls and emails from potential customers, best informants, and Care Coordinators regarding in-home services.
- Assist in providing guidance and support to help home care aides and family home care aides succeed in the hiring process.
Intake Coordinator
Help at Home
Chicago , IL
08.2022 - 06.2024
- Centralized and process IDOA and Dors contract to all Illinois offices
- Determine and verify the contract type Initial, Reinstate, Interim, TSI, PSI, Increase, Decrease, Redetermination
- Assigned new cases to the office by there area service
- Maintain communication with Care Coordinator and Branch Manager for participant agreement corrections
- Ensure all cases are placed in the Masterlist Smartsheet, Intake sheet and uploaded to Sharepoint
- Responsible to oversees the start of care in the Marterlist, update case status, revise notes section
- Create, maintain and collect data for the Open Referral Report
- Assist the Eligibility Department on billing reports
Client Engagement Manager
Help at Home
Chicago , IL
08.2023 - 05.2024
- Reviewed and processed incoming contracts in compliance with established guidelines.
- Conducted initial assessments of clients to determine services needed.
- Maintained ongoing contact with clients to ensure that service started.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed and implemented a client details form and case notes system, enhancing data accuracy and streamlining client information management.
Supervisor/Coordinator
Help at Home
03.2016 - 07.2022
- Maintain great communication with clients and employees to provide exceptional services
- Manage employee schedules using SAM scheduling software
- Perform participant's open cases that need services and find it's best replacement
- Responsible of executing the payroll for 200 home care aides that provide in-home services to our clients
- Supervising 200 home care aide work performance ensuring compliance with guidelines and conducted quarterly employee evaluations
- Coordinate and implement plans of care for a diverse patient population
- Maintain an accurate record of all participant's cases that needed coverage
- Follow IDOA and MCO guidelines to ensure participant monthly services
- Closely monitor all patient documentation to ensure accuracy, completion and adherence to guidelines
- Responsible to perform client satisfaction and Winter/Heat survey
- Interact as needed with Care Coordinator to resolve case-related problem or issues
- Ensure clients and employees confidentiality
- Organized, planned and executed Home visit and Spot checks for participant
SSS, Administrative Assistant/Student Life Advisor
St. Augustine College (SAC)
Chicago, IL
10.2014 - 10.2015
- Responsible for executing and overseeing the TRiO program and the SSS Annual Performance Report
- Organized, planned and contributed to TRiO meetings providing administrative support for all staff members
- Created, collected, and processed TRiO contracts
- Served as a liaison between TRiO students and the College to resolved TRiO participant matters
- Collected, create and prepared prospective TRiO student data for Financial Aid and Bursar Office purposes
- Assigned TRiO student advisees to TRiO Program Advisors; created, updated and finalized Advisor report throughout the semester
- Organized, planned and executed all logistics for college-wide events such as commencement, new student orientation, student appreciation day, workshops, and student clubs
Receptionist
St. Augustine College (SAC)
09.2011 - 10.2014
- Served as liaison between student and campus departments
- Provided secretarial support to SAC's main campus and customer service including problem solving and providing information to students, staff, faculty, visitors, and outside vendors
- Assisted in admission processes of prospective students with SAC admission applications, financial aid documentation, placement test forms, and facilitated admission counselors during registration periods to swiftly register students
- Participated in recruitment, outreach, retention and marketing efforts and assisted in GED program initiatives
Education
Bachelor of Arts - Psychology
St. Augustine College
05.2018
Associate of Arts - Liberal Arts (Psychology)
St. Augustine College
05.2013
Skills
- Bilingual (English and Spanish)
- Profient in Dataflex, PSS
- Proficient in Jenzabar EX 40
- Proficient in Sandata
- Proficient in Smartsheet
- Proficient in Sharepoint
- Proficient in Microsoft Office programs
- Outstanding customer service
- Excellent oral and written communication skills
- Seasoned administrative skills
- Dynamic organizational setting
- Diverse population
- Teamwork
Timeline
Intake Assistant
Help at Home
05.2024 - Current
Client Engagement Manager
Help at Home
08.2023 - 05.2024
Intake Coordinator
Help at Home
08.2022 - 06.2024
Supervisor/Coordinator
Help at Home
03.2016 - 07.2022
SSS, Administrative Assistant/Student Life Advisor
St. Augustine College (SAC)
10.2014 - 10.2015
Receptionist
St. Augustine College (SAC)
09.2011 - 10.2014
Bachelor of Arts - Psychology
St. Augustine College
Associate of Arts - Liberal Arts (Psychology)
St. Augustine College
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