Karen Sole
Summary
Dedicated Case Manager with proven experience in assessing client needs, coordinating services, and developing activity plans and collaborative problem-solving to support individuals in achieving their goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SNAP Career Advisor
Career Source South Florida
Miami, FL
12.2022 - Current
- Assists with assigning work activities for the participant that helps prepare the participant to successfully enter employment.
- Provides individual counseling and career planning to
participants - Determines the participant's needs for support services
regarding training and education, employment and
documents. - Monthly File Review.
- File Scan: Maintain 100% of Snap participants' files organized. Ensure accuracy and completeness of customer file management.
- Automated Tool: Participate in 100% of assigned CoP (Community of Practice) and Business Service Delivery Training. monthly.
- SNAP Participation.Ensure that all JPRs are updated by the 7thh of each month.
Submit monthly JPR report to Supervisor before the 10th of each month.
Enter all relevant data (case management notes, job placement, follow-up etc.) into the computer tracking system.
Performs the day-today
inputting of data into the One Stop System Tracking (OSST)
Conduct General and Program Specific Supplemental Nutritional Assistance Program (SNAP) and other related
programs orientations and assists customers in determining the level of services needed.
Collect WIOA eligibility documents and refer to WIOA for enrollment as appropriate
Coordinate services and ensure customers receive appropriate services.
Enter all relevant data (case management notes, job placement, follow-up etc.) into the computer tracking system.
Performs the day-today
inputting of data into the One Stop System Tracking (OSST)
Conduct General and Program Specific Supplemental Nutritional Assistance Program (SNAP) and other related
programs orientations and assists customers in determining the level of services needed.
Collect WIOA eligibility documents and refer to WIOA for enrollment as appropriate
Coordinate services and ensure customers receive appropriate services. - Attend Trainings. Participate in 100% of assigned CoP (Community of Practice) and Business Service Delivery Trainings monthly
Business Consultant
Career Source South Florida
Miami, FL
05.2022 - 12.2022
- Interact with employers and jobseekers in the community to understand the businesses' holistic needs and deliver.
- Quality workforce solutions that include talent recruitment.
- Good verbal and written communication skills.
- Kindly attend to all the people who arrive at the Center.
- Assist all candidates who are looking for work on how to do job searches in the system, help to make a resume correctly, and provide internet services.
- Attend Job Fairs and Hiring Events and recruit candidates by sharing these events with them.
- Coordinate events to recruit jobseekers.
- Attend the OJT program. Make referrals and placements correctly.
Quality Income Tax. Tax Preparation Services.
The Quikrete Companies Tremron Group
Miami, FL
02.2022 - 04.2022
- Answer incoming and outgoing phone calls and emails.
- Enter all the information of the clients into the Tax preparation system.
- Take care of software updates. •
- Assist clients in obtaining the documents required to do their taxes: 1099-G.
- Organize client files.
The Quikrete Companies Tremron Group.
Dpt
Miami, FL
02.2020 - 11.2021
- Accounting Department.
- Checks and Cash Deposits.
- Petty Cash.
- Process payments with checks, credit card.
- Confirm and make corrections to shippers for delivery and pick-ups before.
- Invoicing the order.
- Process credits, checks, and credit.
- Card refunds. Buy and order office supplies.
Education
BACHELOR OF SCIENCE IN GEOGRAPHY -
Havana University
Skills
- Develops an Individual Responsibility Plan (IRP)
- Individualized plan with SNAP participants
- Maintained accurate documentation
- Schedules timely initial appointments
- Assigning work activities
- Provides individual counseling
- Determines the participant's need for support services
- Initiates pre-penalty process
- Maintains ongoing communication
- Conducts Intakes to enroll client into the SNAP program
- Microsoft programs: advanced
- Skills on word, excel, powerpoint, access, outlook
- Accounting and finance: checkbooks, atlas payroll administrator, gram (p-card reports system)
- Operating systems: windows (all versions)
- Other software: transcendent (asset's maintenance system), practice cs (cpa's program)
- Communication skills
- Customer service and interpersonal skills
- Sensitivity to individuals who may be experiencing stress
- Proficient in microsoft office specifically, word, excel and internet usage
- Knowledge of community partners and other community resources
- Organizational skills
- Knowledge of careersource research coast programs and database systems
- Knowledge of local training providers and careersource rc partners and programs
- Knowledge of local labor market
- Ability to set goals and objectives related to the development of career and employment plans
- Vocational counseling experience preferred
- Required to obtain careersource research coast development professional-tier 1 certification within first 6 months of employment, if not already certified
- Resume Writing
- Career Counseling
- Program coordination
- Individual Counseling
- Self-directed mindset
- Assessments
- Problem-solving skills
- Verbal and written communication
Certification
- Essentials of HIPAA
- Security Awareness
- Workplace Safety The Basics
- Tier One Competency Report
Personal Information
Title: CASE MANAGER
Languages
French
Timeline
SNAP Career Advisor
Career Source South Florida
12.2022 - Current
Business Consultant
Career Source South Florida
05.2022 - 12.2022
Quality Income Tax. Tax Preparation Services.
The Quikrete Companies Tremron Group
02.2022 - 04.2022
The Quikrete Companies Tremron Group.
Dpt
02.2020 - 11.2021
BACHELOR OF SCIENCE IN GEOGRAPHY -
Havana University
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