Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Karen Solis

McAllen

Summary

Dynamic Customer Service Representative with a proven track record at Maximus, excelling in conflict resolution and effective communication. Enhanced customer satisfaction through proactive problem-solving and maintaining professionalism in challenging situations. Skilled in case status details and team collaboration, consistently delivering exceptional support and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus
McAllen
08.2022 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Sam's Club
McAllen
10.2019 - 07.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Education

Social Work

Grand Canyon University
Phoenix, AZ
05-2028

Skills

  • Case status details
  • Documentation
  • Retail marketing
  • Decision-making
  • Prioritization
  • Professional telephone demeanor
  • Effective communication
  • Team collaboration
  • Client relationship management
  • Conflict resolution
  • Account updating

Accomplishments

  • Employee of the month
  • Top performer within my Team with 100 percent quality

Languages

Spanish
Professional

Timeline

Customer Service Representative

Maximus
08.2022 - Current

Customer Service Representative

Sam's Club
10.2019 - 07.2022

Social Work

Grand Canyon University

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Karen Solis