Karen Sparks

As reader: Read and scored papers according the criteria established by the particular state.

As team leader: Provided training, monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Conducted regular patrols of key areas to spot and control security concerns.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Created and developed lesson plans to meet students' academic needs.
• Helped students explore concepts with engaging, learning-focused activities.
• Incorporated multiple types of teaching strategies into classroom.