Karen Spindler

• Maintained relationships with existing alumnus while seeking out new members.
• Helped resolve problems by addressing problems analytically and with financials, officer positions, or maintaining the association.
• Gathered, organized and analyzed information to support written reports.
• Attended seminars and conferences to support the alumnus mission of giving back to the students and the organization to benefit them in growth with current students scholarships and service and volunteer work.
• Non-paying position
• Developed strategies to help alumni achieve their long-term financial goals.
• Explained complex financial concepts in an easy-to-understand manner.
• Monitored alumni accounts to identify opportunities for improvement or growth.
• Empowered others to use judgment and knowledge to solve problems and concerns.
• Obtained additional information and clarification from alumni members to resolve concerns.
• Participated in new student orientation by advising incoming members.
• Conducted workshops to share new information with groups and stakeholders.
• Encouraged student utilization of academic support and engagement resources to maximize educational experience.

• Maintained relationships with existing customers while seeking out new student member opportunities.
• Gathered, organized and analyzed information to support written reports Alpha Omicron Nu Chapter at Eastern Gateway Community College completes with Honors In Action and College Projects.
• Participated and guided in the chapters activities and committee work to support campus-wide student success.
• Attended seminars and conferences to help the chapter maintain 5 star status abreast of changes in the demographics of the chapter.
• Analyzed financial data and prepared reports to help the chapter make informed decisions.
• Developed strategies to help the chapter achieve their long-term goals in education, leadership, service, fellowship and scholarships.
• Advised the chapter on budgeting techniques and debt management strategies.
• Generated detailed performance reports that provided insight into the chapter's performance over time.
• Explained complex financial concepts in an easy-to-understand manner.
• Researched areas of special expertise continuously to stay current on latest research and practices.
• Empowered students to use judgment and knowledge to solve problems and concerns.
• Obtained additional information and clarification from Phi Theta Kappa staff members and college administrators on how to resolve concerns.
• Assisted with the preparation of tax documents for filing purposes.
• Maintained knowledge of general education and transfer requirements to evaluate student records and transcripts for membership.
• Conducted workshops to share new information with groups and stakeholders of the college with the current officer team of the chapter.
• Communicated student progress to constituents using standard reports.
• Leveraged web-based advising software or other technologies to support student success.
• Liaised with deans and supervisors to deliver reports and summary analyses of student data for success of the chapter.
• Utilized university catalog to enforce compliance with school policies and procedures.
• Encouraged student utilization of academic support and engagement resources to maximize educational experience.
• Directed and participated in recruitment and enrollment activities.
• Established and supervised peer-counseling and peer-tutoring programs through collaboration of existing officers each year.
• Taught classes and presented self-help or information sessions on subjects related to education and career planning.
• Established and enforced administration policies and rules governing student behavior.
• Established contacts with employers to create internship and employment opportunities for students.
• Maintained accurate and complete student records required by laws, district policies and administrative regulations.
• Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
• Provided crisis intervention to students dealing with difficult situations at school.
• Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
• Took trips to Catalyst International Conferences and held educational forums a few times on different subjects of interest.
• Took students to universities for tours of their campuses of interest for future transfers.
• Developed a secure financial plan that helped the chapter maintain a self supporting chapter in their endeavors through the time with the chapter since 2016.

• Conducted annual reviews of the effectiveness of the the Business Management Program performance.
• Managed communication between the Board of Trustees and executive Administrator members.
• Implemented best practices in the program's governance across all levels within the organization.
• Advised on matters related to program's governance, risk management and compliance with applicable laws and regulations.
• Oversaw program's meetings, ensuring that they are conducted efficiently and effectively while maintaining a professional atmosphere.
• Provided guidance on strategic planning initiatives for long-term growth opportunities for our Business Management Program.
• Established protocols for handling confidential information shared at meetings.
• Facilitated collaborative discussion among Advisory Board members during meetings to promote consensus-based decision making with full-time and adjunct faculty.
• Developed and implemented strategies to ensure effective governance of the Business Management Program.
• Served as an intermediary between internal departments regarding sensitive topics brought before the board.
• Worked closely with external auditors on financial reporting issues.
• Reviewed financial statements prior to each meeting, providing analysis when necessary.
• Ensured compliance with legal requirements relating to program governance practices.
• Monitored Business Faculty performance with their chosen committees as well as individual activities relative to their roles within the organization.
• Provided leadership in developing, monitoring and evaluating policies and procedures related to organizational operations.
• Maintained accurate records of all program proceedings, including minutes from meetings.
• Created agendas for meetings in collaboration with the President or other appropriate administrator members.
• Offered recommendations to board of trustees or administrative board on ways to improve success of proposed plans and assure efficient execution.
• Led discussions regarding proposals put forward by executive teams addressing strategies, risk management and financial reporting.
• Presided over shareholder gatherings to present detailed information on progress and respond to attendee questions.
• Thoughtfully contributed to committee plans and strategic decision making.
• Cultivated favorable stakeholder relationships for strategic progress and mutually beneficial business agreements.
• Built consensus between factions and devised innovative strategies to improve business decision-making processes.
• Directed yearly business meetings with the Business Management Dean for decision-making on budget expenditures, strategic planning and personnel issues.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and policies.
• Hired, trained and mentored up to 10 faculty members to maximize productivity.
• Created the business management program to promote students in specific departments of an organization, leading to cohesive leadership structure. They would have more experience in the area they chose from HR, Leadership, Organizational Behavior, Risk Management, Project Management to name a few.
• Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging business trends.
• Oversaw corrective action plans to remedy structural, organizational and departmental issues.
• Developed over 53 different courses in the business management program:

Business

Business Courses • BUS 101 - Introduction to Business • BUS 201 - Principles of Marketing • BUS 203 - Business Law I • BUS 204 - Business Law II • BUS 205 - Advertising and Promotion • BUS 206 - Entrepreneurship • BUS 207 - Salesmanship • BUS 209 - Customer Service • BUS 211 - Social Media Marketing • BUS 213 - Financial Management • BUS 214 - Securities and Investments • BUS 215 - Interactive Advertisement • BUS 216 - Electronic Commerce: The Strategic Perspective • BUS 217 - Consumer Behavior • BUS 221 - Business Ethics • BUS 222 - Writing for Interactive Media • BUS 255 - Special Topics in Business CAN 101 - Introduction to Cannabis • CAN 102 - Cannabis Policy and Law • CAN 103 - Cannabis Symptom Management • CAN 104 - Cannabis Customer Service.... Economics...• ECO 101 - Macroeconomics • ECO 102 - Microeconomics • ECO 105 - Personal Finance...Hospitality

• HOS 101 - Fundamentals of Food Service Industry • HOS 102 - Fundamentals of Food Safety • HOS 200 - Food and Beverage Operations • HOS 201 - Hotel and Convention Management • HOS 202 - Event Management • HOS 203 - Food Service Management...Management

• MGT 101 - Intro to Project Management • MGT 201 - Principles of Management • MGT 202 - Organizational Behavior • MGT 203 - Intro to Logistics • MGT 204 - Risk Management • MGT 205 - Introduction to Quality Improvement • MGT 206 - Business Management Capstone • MGT 208 - Human Resources Management • MGT 210 - Leadership Development and Team Building • MGT 211 - Training Concepts • MGT 212 - Compensation Management • MGT 213 - Employee Benefits • MGT 214 - Introduction to the U. S. Healthcare System • MGT 215 - Healthcare Management • MGT 216 - Healthcare Finance • MGT 217 - Introduction to Labor and Workplace Management • MGT 218 - Contract Administration • MGT 221 - Law of the Workplace • MGT 222 - Project Scheduling and Control • MGT 229 - Collective Bargaining

• Organized seminars, workshops or other events related to topics within the discipline.
• Advised students on academic issues and career paths.
• Delivered course lectures using modern technology to enhance student comprehension.
• Maintained students' attendance records, grades and reports in strict confidence.
• Mentored and motivated students to increase class participation.
• Evaluated student performance through tests, quizzes and other assessments.
• Maintained student engagement through creative subject delivery and learning activities.
• Built strong student rapport by driving classroom and online discussions and providing academic advisement.
• Participated in departmental committees that address curriculum development, assessment strategies or technology initiatives.
• Structured assignments with clear goals and criteria for assessment.
• Collaborated with staff members to design curricula for new courses or programs.
• Helped students make optimal educational and career choices to maximize learning and long-term vocational benefits.
• Developed and implemented course materials, such as syllabi, lectures, readings, assignments and exams.
• Developed partnerships between the university and external organizations to promote research collaborations.
• Engaged with colleagues in scholarly activities at professional conferences.
• Provided instruction in a variety of courses, including lecture and laboratory classes.
• Formulated well-structured syllabus of course content to detail learning goals and expected outcomes.
• Administered and graded tests and assignments to evaluate student performance and monitor progress.
• Designed collaborative learning exercises to capitalize on students' resources and skills.
• Assisted in the recruitment of new faculty members into the department.
• Advised students in personal matters, driving academics, attendance and behaviors.
• Integrated technology into regular classroom use for student engagement and learning.
• Mentored faculty members in teaching methods and best practices.
• Contributed expertise to assist with departmental expansions and course changes.
• Provided guidance for student clubs or organizations focused on the discipline.
• Maintained website containing schedule, syllabus, assignments and links to relevant sites.
• Fostered relationships with industry professionals to create internship opportunities for students.
• Worked closely with library personnel to ensure access to relevant resources.
• Demonstrated mastery of Microsoft Office Suite and online learning management systems to facilitate class record-keeping.
• Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
• Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
• Improved classroom teaching methods by observing fellow educators and learning new techniques.
• Built life-long learning skills and strong study habits in students to help each prepare for higher-level education.
• Applied creative instruction methods to promote student learning objectives.
• Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
• Directed full classrooms of students to develop various kinds of research.
• Adapted methods of instruction and classroom materials to address individual student needs.
• Collaborated with fellow staff members to promote positive and welcoming learning environment.
• Collaborated with professor to manage education projects from start to finish.
• Participated in continuing development and training to bolster professional teaching skills.
• Developed syllabus of lectures, classwork and assignments and distributed to students on first day of class.
• Promoted safe and clean classroom environment conducive to individualized and small group needs.
• Identified valuable online resources to use in conjunction with lectures and coursework.
• Tutored students requiring additional assistance in mastering concepts.
• Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
• Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
• Provided letters of recommendation and other referrals to students pursuing further education programs or postgraduate employment.

• Created lesson plans and developed instructional materials covering required topics and learning objectives.
• Maintained schedule of office hours to assist students and offer educational support.
• Documented student assignments, attendance and test scores in online reporting systems.
• Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways.
• Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
• Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
• Wrote and filed reports detailing course activities and student progress.
• Completed recordings via video and audio media of classroom lessons, tests and special instructions for online courses and use by special needs students.
• Assisted students with course material to ensure understanding of subject matter.
• Maintained accurate student records and submitted grades on time.
• Collaborated with other faculty members in developing curriculum objectives and teaching strategies.
• Prepared lectures, assignments, tests and other materials for classes.
• Incorporated current events into lectures when relevant to enhance learning experience.
• Used institution's learning management to post syllabus, assignments and other material to communicate with students.
• Created an inclusive learning environment by utilizing diverse teaching methods.
• Monitored student attendance closely to ensure all missed work is completed promptly.
• Provided feedback to students on their performance during class discussions or written assignments.
• Utilized various assessment tools such as quizzes or rubrics throughout the semester for evaluation purposes.
• Utilized variety of technologies and instructional methodologies to keep courses fresh and engaging.
• Participated in college committees as requested by the administration.
• Evaluated student performance through exams, essays, projects and presentations.
• Facilitated class discussions by posing thought-provoking questions to encourage critical thinking skills.
• Integrated technology into the classroom environment as appropriate for each course.
• Encouraged students to submit course evaluations using feedback to improve course delivery.
• Delivered in-depth instruction in various topics, including application of computer technologies and successful business operations for real-world learning scenarios.
• Advised undergraduate students on academic policies, procedures and degree requirements.
• Held office hours to answer questions from students about course content or assignments.
• Encouraged student participation through interactive activities such as debates and group work.
• Prepared, administered and graded exams and assignments to evaluate student progress.
• Instructed Business and Management courses to undergraduate students.
• Implemented different teaching styles to meet needs of diverse student population.
• Delivered course lectures using modern technology to enhance student comprehension.
• Fostered classroom environment conducive to learning and building character.
• Assisted students in achieving completion of learning objectives.
• Encouraged students to actively participate in class through positive reinforcement and engagement techniques.
• Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
• Tutored students requiring additional assistance in mastering concepts.
• Adapted methods of instruction and classroom materials to address individual student needs.
• Collaborated with fellow staff members to promote positive and welcoming learning environment.

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Handled scheduling for store shifts to achieve adequate staffing.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Ensured compliance with all safety regulations throughout the store premises.
• Maintained inventory by checking merchandise to determine levels.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Checked monthly sales and performance reports to support operational planning and strategic decision-making.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Coached and developed store associates through formal and informal interactions.
• Oversaw coaching and guidance of store employees to foster advancement in work operations.
• Assisted in recruiting efforts by interviewing candidates for open positions in the store.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Assisted in continuous development of effective store associates to achieve desired sales and results.
• Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
• Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Prepared staff work schedules and assigned team members to specific duties.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Stock and recover merchandise, Cashier, Opening and Closing Store, Banking, daily and weekly paperwork maintenance, Provided personalized service to both the customers and the company, Scheduling, Directing staffing with training on new procedures, Assisted subordinates and supervisor in identifying and resolving problems, Identified problems, diagnosed causes and determined corrective actions, Maintained employee records and produced reports for numbers control
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Engaged customers in friendly, professional dialogue to determine needs.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Answered incoming telephone calls to provide store, products and services information.
• Worked with fellow sales team members to achieve group targets.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Developed trusting relationships with customers by making personal connections.
• Maintained cleanliness of store environment including floors, windows, displays.
• Assessed customer needs to provide assistance and information on product features.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained up-to-date knowledge of store merchandise and policies.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Collected payments and provided accurate change.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Processed transactions using a point-of-sale system.
• Used technology resources to assist customers in locating and selecting items.
• Upsold additional items based on customer interests and needs.
• Demonstrated product features and benefits for customers' needs.
• Attended weekly team meetings to review performance goals and objectives.
• Adhered to company initiatives and achieved established goals.
• Increased purchase amounts by cross-selling with similar products.
• Ensured compliance with all safety regulations while handling hazardous materials.
• Greeted customers to determine wants or needs.
• Answered store and merchandise questions and led customers to wanted items.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Recommended, selected and located merchandise based on customer desires.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Computed purchases and received and processed cash or credit payment.
• Described merchandise and explained use, operation and care.
• Placed special orders or called other stores to find desired items.
• Watched for and recognized security risks and thefts to prevent or handle situations.

• Sold Merchandise to customers, Assisted in the writing of loans, Opened new accounts, Sold warranties for merchandise, Provided personalized service to both the customers and the company, wrote financial processes, taught and formulated guidelines and regulations for sales associates, paperwork processing for all things associated with the the store to corporate.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Communicated regularly with customers to gain insights into their needs.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Maintained up-to-date knowledge of company products and services.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Delegated daily tasks to team members to optimize group productivity.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Resolved conflicts between team members in an effective manner.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.
• Completed inventory audits to identify losses and project demand.
• Collaborated with management on developing strategic plans for achieving business goals.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Developed a system for tracking inventory and ordering supplies as needed.
• Created reports on sales trends, inventory levels, and financial data.
• Served as a liaison between staff members and senior management personnel.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Assisted with developing and implementing marketing strategies to improve sales and profitability.
• Implemented new procedures or systems to improve efficiency within the organization.
• Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

• Managed and coordinated daily sales activities, Directed staffing, training and performance evaluations in order to develop and control sales program, Advised dealers, distributors and clients concerning sales and advertising techniques, Assisted subordinates and supervisors in identifying and resolving problems, Analyzed sales statistics in order to formulate policy and to assist dealers in promoting sales, Consistently met or exceeded company goals, Reviewed market analyses in order to determine customer needs, volume potential, price schedules and discount rates, Identified problems, diagnosed causes and determined corrective actions, Maintained employee records and produced reports for numbers control, Coordinated liaison between sales department and other sales-related units
• Oversaw the maintenance of office equipment, supplies, and facilities.
• Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
• Created and maintained filing systems for employee records, financial reports, and other documents.
• Managed purchase requisitions and approvals for all department equipment and supplies.
• Identified and solved problems to enhance management and business direction.
• Coordinated with executive staff to ensure deadlines were met in a timely manner.
• Monitored office inventory to maintain supply levels.
• Oversaw complex office support, managing records database, and organizing contracts.
• Developed and implemented administrative procedures to maximize efficiency.
• Organized meetings between executives and outside vendors or clients.
• Supervised a team of administrative assistants tasked with coordinating travel arrangements, scheduling appointments, and providing customer service support.
• Supported staff through in-service training, providing mentorship and additional resources.
• Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Directed and oversaw office personnel activities.
• Monitored department budgets by tracking expenses against allocated funds.
• Assisted in the recruitment process by reviewing resumes and conducting interviews.
• Conducted performance reviews on administrative staff members to ensure they are meeting expectations.
• Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
• Communicated job expectations and trained staff to promote team building and discipline.
• Evaluated and implemented new systems and procedures to maintain regulatory compliance.
• Delivered comprehensive training to maintain compliance requirements.
• Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
• Interpreted company policies and procedures for employees at all levels of the organization.
• Provided support to departmental managers in the development of project plans and initiatives.
• Collaborated with project and department leaders to develop and implement improvements to operational efficiency.
• Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
• Tracked and analyzed expenditures to deliver budgets and financial reports.
• Coordinated with managers and departments to interview new personnel and recognize excellent performance.
• Developed training materials for new hires on how to use office equipment efficiently.
• Oversaw CRM updates and backups, report generation and troubleshooting requisition.
• Organized and maintained documents, files and records.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Established work procedures or schedules to organize daily work of administrative staff.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
• Monitored office supplies to replenish needed inventory before depletion.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
• Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
• Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
• Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
• Coordinated and conducted classes to teach procedures to new staff members.

• Opened accounts and explained and processed investments, Served as the main contact for the company, including assisting customers in all aspects of services that were provided, Assisted in the writing of loans and processing collections, Opened new accounts, Provided personalized service to both the customers and the company, Helped customers complete loan applications, Obtained credit records from credit reporting agencies, Responded to written and telephone requests for information concerning service calls
• Processed orders accurately and efficiently according to established procedures and timelines.
• Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
• Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
• Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
• Ensured compliance with applicable laws and regulations related to sales process.
• Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
• Maintained records of customer interactions, transactions, comments and complaints.
• Adhered strictly to company policies and procedures while handling customer queries and requests.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Set up and activated customer accounts.
• Improved customer service wait times to mitigate complaints.
• Developed strong customer relationships to encourage repeat business.
• Educated customers on special pricing opportunities and company offerings.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Consulted with customers to resolve service and billing issues.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Made outbound calls to obtain account information.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Operated register, handled cash and processed credit card transactions.
• Identified customer needs by asking questions and advising on best solutions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Received cash from customers and employees in payment for goods and services, and recorded amounts received, Assisted subordinates and supervisors in identifying and resolving problems, Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register
• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Developed strong relationships with customers by providing personalized assistance and support.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Consulted with customers to resolve service and billing issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Set up and activated customer accounts.
• Educated customers on special pricing opportunities and company offerings.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.