Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Starling

Coats,NC

Summary

Dynamic Senior Order Assurance Specialist at GTT with a proven track record in customer relations and expert problem-solving. Skilled in Excel and analytical thinking, I developed training materials and automated processes that enhanced departmental efficiency. Committed to delivering accurate billing and fostering effective communication across teams.

Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in Excel and organization, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.

Overview

11
11
years of professional experience

Work History

Senior Order Assurance Specialist

GTT
01.2019 - Current
  • Work with assigned Sales Teams to ensure all requested orders are properly keyed into the billing database (CMD)
    • Disseminate information to Sales Teams as needed
    • Communicate with the Sales teams and leadership on the status of request
    • Verify information entered in the system is correct before the order can proceed
    • Attend meetings are requested
    • Complete projects as requested by management

Order Assurance, Team Lean

Access Point Incorporated
06.2017 - 01.2019

• Developed training material to assist in training new hires in the department
• Trained new hires
• Conducted one on one training as needed
• Disseminated relative information affecting the Order Assurance Department
• Worked with the Billing team to create new automated processes
• Assisted with creating and maintaining weekly revenue reports for the Executive team
• Assigned orders to team members and track for reporting
• Worked with Project Management team to insure correct keying/billing for large projects
• Completed various task as assigned by management

Accounting Clerk

Access Point Inc
10.2016 - 06.2017

Completed regulatory reports for State Agencies in a timely manner
• Completed tax reports for State and Federal Government Agencies as required by law
• Verified invoices for accuracy and requested payment in a timely manner
• Maintained an Excel calendar of monthly, quarterly, and yearly reports to ensure the company
remained in good standing with Government Agencies.
• Communicated with State Agencies and executive management
• Completed month-end entries to ensure accurate revenues were reported to executive
management
• Additional duties as assigned by Management
• Worked with States to ensure compliance taxes were paid and correct
• Ran and created reports to determine correct monies owed to individual State for taxes,
surcharges, and regulatory fees

Retail Service Management

Access Point Inc
11.2015 - 10.2016

Processed retail service invoices to ensure timely payments were made
• Verified all services were entered correctly into the billing system
• Trained various people/departments on the billing system as requested
• Answered questions regarding retail service invoices to both internal and external customers
• Worked with various carriers to ensure proper payments were made
• Entered journal entries into the accounting database (Great Plains) to insure monthly financials
presented to the board were accurate

Access Point Inc

Local Provisioner
11.2014 - 11.2015

• Ran and exported daily reports to verify pending and submitted orders to various underlying phone
carriers
• Emailed internal and external customers with order status as needed
• Provided status and assistance to internal and external customers as needed
• Cross-trained with other departments as requested
• Provided management with reports explaining the breakdown of all orders assigned
• Completed task as requested by management

Education

Child Development And Community Service

East Carolina University
Greenville, NC
05-1997

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Excel

Timeline

Senior Order Assurance Specialist

GTT
01.2019 - Current

Order Assurance, Team Lean

Access Point Incorporated
06.2017 - 01.2019

Accounting Clerk

Access Point Inc
10.2016 - 06.2017

Retail Service Management

Access Point Inc
11.2015 - 10.2016

Access Point Inc

Local Provisioner
11.2014 - 11.2015

Child Development And Community Service

East Carolina University
Karen Starling