Manager, WC Claims Department
TriNet PROFESSIONAl Employer Organization
09.2018 - Current
- Provides oversight and leadership to a group of 5 Analysts and additional support as needed to the Director of WC Claims and the Executive Leadership team
- Duties include providing oversight and collaboration with the Third-Party Administrator (TPA), reserve authorization which exceeds the Analysts authority level, extra support when necessary and daily mentorship for the national workers’ compensation program offered to client’s across the United States
- Participates in conference calls with Carriers CHUBB/Zurich/AIG), Defense Attorneys and Adjusters to work towards claim resolution
- Responsible for hiring and onboarding new colleagues and mentoring them to success
- Coordinates and/or provides additional training within team as needed
- Initiates and manages performance plans when necessary and termination when all efforts exhausted, Collaborates with other internal departments including Risk Mitigation (Loss Control), Account Management, Legal/EPL, Client Services, Pricing, Sales and Executive Leadership
- Assists in identifying high risk clients/employers and aids in or leads training and education for them to maintain retention
- Responsible for vendor management including medical, investigative, and legal to include fee negotiation, identifying new additions to the program and removing those that are no longer the right fit
- Overall, daily goal is to ensure that the client is receiving the best service as possible by managing a team of incredible professionals and providing the support necessary to do so.
