Summary
Overview
Work History
Education
Skills
Timeline
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Karen Stewart

Redmond,OR

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Consumer Cellular
05.2015 - 01.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Insurance Agent

Aflac
01.2013 - 05.2015
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Conducted annual reviews of existing policies to update information.

KFC/A&W Assistant Manager

Kentucky Fried Chicken
07.2010 - 01.2012
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Managed opening and closing shift kitchen tasks.

Education

High School Diploma -

Redmond High School
Redmond, OR

Insurance Licence
Life And Supplemental Insurance

Skills

  • Upselling Products and Services
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Customer Account Management
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Needs Assessment
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Call Documentation
  • Customer Retention Strategies

Timeline

Customer Service Representative

Consumer Cellular
05.2015 - 01.2018

Insurance Agent

Aflac
01.2013 - 05.2015

KFC/A&W Assistant Manager

Kentucky Fried Chicken
07.2010 - 01.2012

High School Diploma -

Redmond High School

Insurance Licence

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Karen Stewart