Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Karen Stippey

Lawndale,CA

Summary

3+ Retail experience and 4+ years of Call Center experience.

Cashier, Social distancing captain, Customer Service /Retail skills, First Class Customer experience.

Follow communication procedures, policies and instructions.

Take the extra mile to engage customers with exceptional service.

Astute Call Center professional offering polished communication skills.

Brings excellent organizational skills and talent for overcoming customer objections.

Self-motivated and true team player. Polite and professional Team member successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Prepared Foods Team Member

Whole Foods Market Inc
03.2023 - 08.2024
  • Organized food and products by date and maintained adequate supplies.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Checked refrigerated and frozen cases and replenished low stock every day.
  • Prepared food items by following recipes and product directions.
  • Participated in educational opportunities to increase product knowledge.
  • Maintained high level of efficiency in fast-paced work environment.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Maintained high personal grooming standards and uniform presentation.
  • Assisted in setting up and breaking down kitchen stations.
  • Followed food safety practices and sanitation guidelines.
  • Stocked and rotated food items according to expiration dates.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Maintained composure and work quality while under stress.
  • Pushed, pulled and transported large loads and objects.
  • Monitored food temperature, discarding items not stored correctly.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Lifted and carried heavy materials.

E-commerce (Call Center)

See's Candies
12.2021 - 05.2022
  • Seasonal inbound call center
  • Follow all safety and Covid-19 protocols
  • Effectively make use of time by qualifying the customer for additional products
  • Assist with online/app orders by using hardware.
  • Answer any questions about products and services and educate customers with shipping rates, and current See's candies of current month/promotions
  • One stop resolution using probing questions and using active listening.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Implemented and developed customer service training processes.

Personal Shopper

Amazon Prime Now
03.2019 - 12.2021
  • Warehouse work, fast-paced environment, complete duties that are assigned
  • Tracked substitutions and informed customers of changes.
  • Show up to work on time, volunteer for overtime if needed
  • Use smartphone to shop and communicate with customers regarding their online orders
  • Contribute ideas, assist others, offer solutions, provide leadership to other team members
  • Ensuring that all merchandise is safely and securely packed and labeled for shipping
  • Assisting with training of newly employed workers
  • Scanning labels and store merchandise to ship.
  • Accommodate and carefully handle fragile merchandise
  • Tag and label merchandise
  • Label and stockpile merchandise according to size, shape, and type.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Consulted with businesses to supply accurate product and service information.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Brand Airport Sales Representative

The Paradies Shops
01.2017 - 01.2019
  • Provide First class customer service, replenish the store when needed, including merchandising and dressing the mannequin in the store window
  • Cashier, up-sell, ask questions, increased sales, performed some light housekeeping, using office equipment, and maintaining a positive attitude.
  • Night shift key-holder
  • Responsible for locking and closing down, store and making night drops of monies earned, with management.
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Monitored customers for signs of security concerns and escalated issues to management

Sales Associate

Macy's Inc.
11.2014 - 06.2016
  • Cashier duties, assisted customers with transactions and stocked merchandise
  • Processed Returns and exchanges.
  • Assisted with sales and information about products, took online orders over the phone and registered
  • Exceeded sales goals, exceeded expectations, and provided knowledge, and experience to build rapport with customers.

Ticket Seller

Disneyland Resort
  • Ticket Sales and handled cash and credit card transactions
  • Greeted all customers entering the park, provided information, active listening, interacted with guests regarding anything park related
  • Used critical thinking skills, cash handling skills, providing extraordinary communication skills in order to up-sell products and educate about any upcoming special events.

Education

No Degree - Radiologic Technology

El Camino College
Torrance, CA
06.2025

High School Diploma -

Hawthorne High School
Los Angeles, CA
06.1993

Skills

  • Product Upselling
  • Complaint resolution
  • Customer Service
  • Payment Processing
  • Customer communications
  • Problem-solving skills, resolve issues
  • FLUENT IN English
  • Cash Handling
  • Building rapport
  • Product Knowledge
  • Call Center Customer Service
  • Account Management
  • E-commerce

Accomplishments

  • Top 10 Sales Representatives (Travel 800-call center)
  • Business Communications I (certificate of completion)
  • Job well done by customer feedback, various companies.
  • 5 Star driver with 13 rider compliments (Uber)

References

References available upon request.

Timeline

Prepared Foods Team Member

Whole Foods Market Inc
03.2023 - 08.2024

E-commerce (Call Center)

See's Candies
12.2021 - 05.2022

Personal Shopper

Amazon Prime Now
03.2019 - 12.2021

Brand Airport Sales Representative

The Paradies Shops
01.2017 - 01.2019

Sales Associate

Macy's Inc.
11.2014 - 06.2016

Ticket Seller

Disneyland Resort

No Degree - Radiologic Technology

El Camino College

High School Diploma -

Hawthorne High School

Similar Profiles

CREATE PROFILE
Karen Stippey