Karen St Pierre
Colchester,VT
Summary
Dynamic Night Auditor with proven expertise at Delta Marriott, excelling in guest services coordination and analytical problem-solving. Recognized for streamlining operations and enhancing guest satisfaction, resulting in improved reviews. Strong organizational skills and a commitment to reliable work performance have consistently fostered a positive atmosphere and effective team collaboration.
Overview
9
9
years of professional experience
Work History
Night Auditor
Delta Marriott
10.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Overnight Shift Supervisor/Auditor
Doubletree By Hilton
10.2020 - 09.2023
- Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
- Developed strong communication channels between departments to ensure seamless operations during the overnight shift.
- Maintained strict adherence to safety protocols, minimizing accidents and creating a secure workspace for all employees.
- Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Front Desk Supervisor
Sonesta ES Suites
11.2016 - 10.2020
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Attended staff meetings and brought issues to attention of upper management.
- Checked guests in out of hotel, made reservations, and processed payments.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Night Auditor
Best Western Hotel
12.2015 - 08.2016
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Education
High School Diploma -
Gardiner Area High
Gardiner, ME06-1983
Skills
- Guest Services Coordination
- Strong Organizational Skills
- Analytical Problem-Solving
- Reliable Work Performance
Timeline
Night Auditor
Delta Marriott
10.2023 - Current
Overnight Shift Supervisor/Auditor
Doubletree By Hilton
10.2020 - 09.2023
Front Desk Supervisor
Sonesta ES Suites
11.2016 - 10.2020
Night Auditor
Best Western Hotel
12.2015 - 08.2016
High School Diploma -
Gardiner Area High
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