Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Karen Strong

Alton,IL

Overview

13
13
years of professional experience

Work History

Program Director

Our Lady's Inn
Saint Louis, MO
08.2021 - Current
  • Administrative, management and supervisory experience. Experience is social service field working directly with clients.
  • Excellent organizational, and communication skills, detail oriented, flexible.
  • Trains, and supervises staff.
  • Develops and posts weekly staffing schedule.
  • Identifies staffing needs and works with HR Manager and Chief Program Officer to facilitate interviewing and hiring.
  • Oversees that all relevant data is accurately entered into Life Force and HMIS systems in a timely manner by those under your supervision.
  • Coordinates with Chief Program Officer to monitor OLI programs ensuring compliance with accreditation standards and alignment with Agency mission.
  • Submits monthly reports and other statistics to Chief Program Officer and/or Chief Operations Officer as required.
  • Reports any maintenance/ safety concerns to the Facilities Manager or Chief Operations Officer.
  • Helps ensure that the cleanliness of the building is maintained with the help of the other staff and clients.

Director of Program and Operations

The Haven of Grace
St. Louis, MO
04.2019 - 07.2021
  • Assigned and monitored workload for direct reports, bolstering availability and development of talent needed to meet current and future needs.
  • Assessed resources, skill sets, and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Led and fostered a culture of continuous improvement, employee engagement, and open communications.
  • Served on committees and task forces to address administrative, policy, and procedural matters.
  • Displayed subject matter expertise and acted as an escalation point for daily issues and concerns associated with programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Program Coordinator

Action Ministries Inc.
Atlanta, GA
08.2016 - 03.2019
  • Analyze program effectiveness with standard metrics.
  • Implement program policies, frameworks, tool kits for a comprehensive and well-controlled process.
  • Track organizational budgets and expenditures.
  • Foster relationships with community members to help define programming needs and strengthen organizational standing in the community.
  • Assisted with intervention plan by coordinating resources from diverse providers.
  • Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.

Program Coordinator

MUST Ministries
Cherokee, GA
10.2014 - 08.2016
  • Managed and directed 30 individuals within the organization.
  • Collaborated with Program Director to execute the mission statements, program goal and outcomes.
  • Facilitated staff training performance responsibilities, ensured that policies and procedures were met.
  • Maintained client case records and outcomes.
  • Prepared monthly reports and program statistics.

Program Manager

21st Century School Fund
Atlanta , GA
05.2012 - 07.2014
  • Accounted for budget administration, audits, policy compliance and administrative reports.
  • Collected, submitted and reported financial program data for required grant reports.
  • Conducted audits of internal controls, financial and other compliance requirement.
  • Performed audit procedures, including identifying issues, developed a criteria, analyzed client processes and procedures.
  • Identified audit issues and made recommendations for improvement using independent judgment.
  • Delivered written reports and oral presentations on a monthly basis to the Georgia Department of Education.

Education

Bachelor of Science - Human Service, Case Management

Kennesaw State University
Kennesaw, GA

Master of Public Administration - Governmental Policies And Procedures

Kennesaw State University
Kennesaw, GA

Skills

  • Self-motivated
  • HMIS Trained
  • Salesforce Trained
  • Quality Assurance
  • Policy and Procedure Improvements
  • Analytical problem solving
  • Strategic planning
  • Attention to Detail

Affiliations

  • Board Treasurer for House Everyone STL
  • Board Co-Chair Member of City of St. Louis Continuum of Care
  • Member of Kennesaw University Alumni Association
  • Member of Literally Speaking Book Club

References

Personal References Available Upon Request

Timeline

Program Director

Our Lady's Inn
08.2021 - Current

Director of Program and Operations

The Haven of Grace
04.2019 - 07.2021

Program Coordinator

Action Ministries Inc.
08.2016 - 03.2019

Program Coordinator

MUST Ministries
10.2014 - 08.2016

Program Manager

21st Century School Fund
05.2012 - 07.2014

Bachelor of Science - Human Service, Case Management

Kennesaw State University

Master of Public Administration - Governmental Policies And Procedures

Kennesaw State University

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Karen Strong