Karen Su
Hopewell Junction ,NY
Summary
Quality driven team member ready to enhance team success by leveraging proficiency in all areas of restaurant operations. Well versed in customer service, hospitality, and interpersonal skills, as well as extreme proficiency in Front of the House duties. Offering 15+ years of restaurant experience in bartending and waitress management.
Overview
27
27
years of professional experience
Work History
CrossFit Trainer
Dutchess CrossFit
Poughkeepsie , NY
10.2019 - Current
- Guided clients in safe exercise, taking into account individualized physical limitations.
- Developed routines to avoid injuries, maximize effort and facilitate client attainment of personal fitness goals.
- Administered various fitness assessments to measure client progress.
Real Estate Investor
Self Employed
Poughkeepsie , NY
03.2000 - Current
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Developed and implemented strategic plan for property management.
- Coordinated general maintenance and major repairs to keep facilities operational and attractive.
- Ensured timely production of annual rent, operating expense and real estate tax adjustments.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Bar Manager
Handshakes Bar And Grill
Hopewell Junction, NY
02.1999 - 03.2017
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Collaborated with chef to plan new menus using fresh, local and seasonal ingredients.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Upsold customers and optimized table-turns.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Build rapport with patrons and earn repeat business.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Maintained tight financial controls with highly accurate daily registers.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Analyzed market demographics and adapted restaurant designs and menu to cater to targeted market.
Education
Associate of Arts -
Dutchess Community College
Poughkeepsie, NY2002
Skills
- High-volume dining
- Full service restaurant background
- Outstanding customer service
- Organizing and prioritizing
Timeline
CrossFit Trainer
Dutchess CrossFit
10.2019 - Current
Real Estate Investor
Self Employed
03.2000 - Current
Bar Manager
Handshakes Bar And Grill
02.1999 - 03.2017
Associate of Arts -
Dutchess Community College