KAREN SUCH
Las Vegas,NV
Summary
Retail Manager with 25 years of progressive experience in all phases of retail operation. Ensured leadership development and staffing. Provided recruiting, hiring, and training to fulfill positions within each company as well as termination of associates. Consistently following up to ensure each associates and stores follow State and Federal Laws and Regulations as well as companies. Knowledgeable and dedicated customer service professional with extensive experience in car industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Specialize in quality, speed and process optimization. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
USA GoMobile Tires
Hillsboro, OR
09.2021 - 12.2021
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains
Subaru Sales Representative
Capitol Subaru
Salem, OR
04.2021 - 10.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Handled 15 calls per day to address customer inquiries and concerns
GUEST ADVOCATE/FINANCE MANAGER
WILSONVILLE SUBARU
Wilsonville, OR
09.2019 - 03.2021
- Follow up with each guest to ensure customer happiness and correct any mishaps or concerns.
- Delivered excellent customer service, resulting in consistent 80% customer satisfaction rating
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 91%
- Answered average of 45 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
LIFE INSURANCE AGENT
AMERICAN INCOME LIFE
Salem, OR
07.2018 - 03.2019
- Provide supplemental life insurance to Labor Union, Credit Unions, and Associations and for their family.
- Calculated premiums and established payment methods for sales
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Maintained high standards of customer service by building relationships with clients
GENERAL ASSISTANT MANAGER
WALMART
FORTH MYERS, FL
12.2012 - 07.2018
- Drive sales in assigned area by ensuring effective merchandise presentation, including accurate and compelling pricing, proper signing, in-stock and inventory levels, budget and forecasting sales, and assessing economic trends and community needs
- Managed overnight shifts with average of 50 crew for over 5 years delivering completions of freight, modular sets, and proper turnover for day shift.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Mentored and motivated team members to achieve challenging business goals
FAMILY READINESS GROUP COORDINATOR
Army National Gaurd
Salem, OR
07.2012 - 01.2013
- Manage FRG’s volunteers as part of unit’s Family Support Plan
- Establish network that enables family members to effectively gather information, resolve problems
- And maintain mutual support reducing stress associated with military separation
- Prepare Welcome Packets to alleviate stresses associated with relocation and joining new “family”
- Coordinate with Commander and Unit Administrator to obtain names and phone numbers of newly assigned personnel and make contacts
- Match each incoming family with existing family for mutual support and assistance
- Assist Commander in finding resources to resolve issue or potential problem
- Coordinate and recruit volunteers to assist in unit’s activities
- Oversee that all family members are contacted through Telephone Tree and newsletter mailing list
- Make periodic contacts with Unit
- Administrator and Commander to keep units updated.
ASSITANT MANAGER
OSH KOSH B’GOSH
WOODBURN, OR
10.2011 - 11.2012
- Drive effective selling culture utilizing Behavior Pyramid (Interaction, Execution, and
- Presentation) in store by building sales capabilities and building brand in partnership with store manager and District manager
- Assume responsibilities for store location and its success
- Effectively analyze business, drive, and execute all company and store initiatives according to established timelines and standards while striving for operational excellence
- Effectively manage payroll and scheduling to meet needs of business
- Capitalize on opportunities to train, coach, and council (including corrective action) individuals for professional growth and benefit of organization
- Generate sales meet and exceed goals to last year budget
- Build customer loyalty through Preferred Customer Program
- Communicate KPI’s to team through effective use of daily planner
- Ensure merchandising standards are being executed including visuals, signage, sales promotions, and floor sets.
ASSISTANT MANAGER
AEROPOSTALE, INC
Woodburn, OR
01.2007 - 10.2011
- Manage Store Operation, Loss Prevention, and Merchandise Flow Leader for 4 years
- Run operationally controlled store and build shrink awareness to reduce shrink to meet store goal
- Run organized, clean and controlled stockroom by executing Merchandise Flow/Recovery programs and expectations to achieve desired results
- Responsible for executing company policy and procedures related to store operations
- Complete monthly Loss Prevention Audit, maintaining passing goal of 85% and higher
- Maintain 90% customer service level and secret shops
- Conduct interview and make hiring decisions to support needs of store
- Execute company directed floor sets and visual display
- Drive sale results by ensuring appropriate merchandise levels on selling floor.
Education
Associate of Arts - Interior Design
Brooks College
Long Beach, CA06.1998
Associate of Arts - Art / Accounting
EL CAMINO COMMUNITY COLLEGE
Torrance, CA08.1997
Skills
- CRM Software
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Promoting Brand and Company Identity
- Sales Quota Achievement
- Goals and performance
- Analytical problem solver
- Sales processes
- Solution selling
- Staff Management
- Sales expertise
- Sales presentations
- Relationship building
- Operations
- Direct sales
- Positive and upbeat
- Empowers high-performing sales teams
- Coaching and mentoring
- Sales operation
- Extensive personal network
- Product and service sales
- Time management
- Verbal and written communication
- Review of contracts
- Vendor management
- Accomplished manager
Certification
Food Safety Manager Certification by National Registry of Food Safety Professionals Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Sales Manager
USA GoMobile Tires
09.2021 - 12.2021
Subaru Sales Representative
Capitol Subaru
04.2021 - 10.2021
GUEST ADVOCATE/FINANCE MANAGER
WILSONVILLE SUBARU
09.2019 - 03.2021
LIFE INSURANCE AGENT
AMERICAN INCOME LIFE
07.2018 - 03.2019
GENERAL ASSISTANT MANAGER
WALMART
12.2012 - 07.2018
FAMILY READINESS GROUP COORDINATOR
Army National Gaurd
07.2012 - 01.2013
ASSITANT MANAGER
OSH KOSH B’GOSH
10.2011 - 11.2012
ASSISTANT MANAGER
AEROPOSTALE, INC
01.2007 - 10.2011
Associate of Arts - Interior Design
Brooks College
Associate of Arts - Art / Accounting
EL CAMINO COMMUNITY COLLEGE
Similar Profiles
Jannelle A. WaaraJannelle A. Waara
Supervisor at Tires For Less - Minnesota UsaSupervisor at Tires For Less - Minnesota Usa
Shana GregoryShana Gregory
Customer Service Representative at Toyo Tires USACustomer Service Representative at Toyo Tires USA
HANNA SUFIAH ABDULLAHHANNA SUFIAH ABDULLAH
HR Executive (Full Time) at Gomobile Security Solutions Pte LtdHR Executive (Full Time) at Gomobile Security Solutions Pte Ltd
James Morgan BSN, RNJames Morgan BSN, RN
ICU RN at Centennial Hills HospitalICU RN at Centennial Hills Hospital
Oscar VillalobosOscar Villalobos
Lockbox Processor at Western Alliance BankLockbox Processor at Western Alliance Bank