Karen Sullivan

Responsible for the timely and accurate processing of Medicare Part B Provider Enrollment Applications. These applications are for both individual's and business'. All of the information is confidential and complex. The processing of enrollment applications requires competence in Microsoft Office (word, excel, outlook) along side with the PECOS database. Navigating multiple systems, this information is researched, uploaded and processed following compliance guidelines and accuracy. Communication both verbal and written with both internal and external customers is a daily responsibility.

• Organized and maintained critical communications.
• Elevated team performance through consistent coaching on proper writing techniques, formats, style guidelines, tone adjustments according to audience needs.
• Maintained strict confidentiality when handling sensitive materials or client information.
• Boosted company reputation by ensuring professional and error-free written communications with clients, vendors, and partners.
• Maximized productivity during peak periods by providing backup support to other administrative staff members as needed.
• Developed documents in Word and maintained Excel databases.
• Developed strong relationships with key contacts at partner organizations through respectful and professional communication efforts.