KAREN SULLIVAN
Paulden,Arizona
Summary
Dynamic Customer Service Representative bringing 30+ years of comprehensive experience in presenting several product features to large audiences. Persuasive and innovative individual committed to staying on top of new trends within industry. Successful at meeting deadlines and achieving targets under pressure. Dynamic Customer service Representative bringing 30+ years of comprehensive experience in presenting numerous product features to large audiences. Persuasive and innovative individual committed to staying on top of new trends within industry. Successful at meeting deadlines and achieving targets under pressure.
Overview
35
35
years of professional experience
Work History
Sales Promoter
Costco- DRMV
Prescott, AZ
04.2024 - 05.2026
- Developed product knowledge to effectively communicate features and benefits to customers.
- Engaged customers through interactive demonstrations, enhancing their shopping experience.
- Assisted in inventory management, ensuring stock levels met customer demand.
- Collaborated with team members to create visually appealing product displays.
- Provided feedback on customer preferences to improve marketing strategies and promotions.
- Implemented techniques to increase foot traffic during promotional events and sales campaigns.
- Monitored competitor offerings, adjusting strategies to maintain competitive advantage in the market.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
Realtor
REALTY EXECUTIVES ARIZONA TERRITORY
Prescott, AZ
01.2018 - 04.2025
- Negotiated contracts and agreements to ensure favorable terms for clients
- Guided clients through property transactions, enhancing customer satisfaction and loyalty
- Conducted market analysis to determine competitive pricing strategies for listings
- Developed tailored marketing plans utilizing digital platforms and social media outreach
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Cashier, Recovery, Inventory, Truck, Stocking, Set up New Prescott Store
Dollar Tree
Prescott, AZ
01.2024 - 04.2024
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Processed customer transactions efficiently using point-of-sale systems.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Sales Associate
Dillards
Prescott, AZ
07.2016 - 05.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to create visually appealing merchandise displays that increased customer engagement.
- Built relationships with customers to encourage repeat business.
Cashier
Walmart
Prescott, AZ
06.2012 - 07.2016
- Provided excellent customer service, ensuring a positive shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, maintaining accurate cash balances at shift end.
REALTOR
RE/MAX ACHIEVERS
Phoenix, AZ
04.1999 - 04.2010
- -Independent contractor, primarily involved in evaluation and listing private residential properties. Additionally perform pre-listing or competitive market analysis for Property Valuation Department of Residential Real Estate Review Inc., a division of U.S. Bank, REO.
- -Identify property for evaluation and listing, either by request for Broker Price Opinion, directly from the Asset Manager and/or Residential Real Estate Review.
- -Work closely with clients, as well as prospective clients, to identify their needs and challenges and provide solutions-oriented.
- -Perform physical evaluation of property, noting potential issues, compliance and code issues, marketing issues, extensive data research, and correct pricing, all updated financial issues, to compete in order to affect a successful close, for client/customer.
- -Presently, servicing over 60 zip codes, averaging 10 listings per month, with most selling and closing within 30 days.
REALTOR
Century 21 San Tan
Chandler, AZ
04.1997 - 10.2005
- Quickly accelerated through the ranks based on proven campaign management, sales team leadership, strategic planning, and new market development skills.
- -Performed all functions required for listings, including exterior and interior evaluations to tax database research, and listing report preparations for client.
- -Average a minimum of 10 listings per month and receive several company performance awards for listing and sales within Maricopa County, the 4th largest county in the U.U. and Pinal County.
- -Earned Top Listing Agent Award in 1996, competing against realtors in over 60 offices.
- -Receipt of Centurion Award for Outstanding Performance and Commitment to Customer Satisfaction.
PREFERRED GUEST COORDINATOR
ROBSON COMMUNITIES
Chandler, AZ
01.1991 - 12.1995
- -Pre-qualified clients for company performing new homes sales within Arizona based ROBSON communities to persons nationwide.
- -Determined customer needs, expected type of financing, and work up analysis for sales teams, who would complete sales and arrange a purchase agreement.
- -Recipient of multiple performance awards, including Producing Most Clients that Purchased Homes in one Year.
- Coordinated guest services, enhancing visitor satisfaction and engagement.
- Developed and maintained relationships with community members to foster a welcoming environment.
- Implemented feedback mechanisms to gather guest insights for service improvement initiatives.
- Consistently met or exceeded performance targets related to customer satisfaction ratings, room occupancy rates, and additional revenue generation.
- Developed strong relationships with repeat clients, resulting in increased loyalty and return visits.
- Worked closely with management to implement new policies or procedures, contributing to an improved guest experience overall.
Education
Associate of Arts - Arts & Sciences
Baltimore University
Baltimore, MD05.1972
Skills
- Sales tracking
- Product knowledge
- Presentation skills
- Effective communication
- Sales presentations
- Persuasive selling
- Brand awareness
- Product demonstration
- Sales strategy
- Product demonstrations
- Customer education
- Customer engagement
- Product and service sales
- Customer rapport development
- Product recommendation
- Sales demonstration
- Sample distribution
- Sales expertise
- Sales prospecting
- Customer service
- Problem-solving
- Customer relations
- Product research
- Product recommendations
- Relationship builder
- Sales closing
Timeline
Sales Promoter
Costco- DRMV
04.2024 - 05.2026
Cashier, Recovery, Inventory, Truck, Stocking, Set up New Prescott Store
Dollar Tree
01.2024 - 04.2024
Realtor
REALTY EXECUTIVES ARIZONA TERRITORY
01.2018 - 04.2025
Sales Associate
Dillards
07.2016 - 05.2017
Cashier
Walmart
06.2012 - 07.2016
REALTOR
RE/MAX ACHIEVERS
04.1999 - 04.2010
REALTOR
Century 21 San Tan
04.1997 - 10.2005
PREFERRED GUEST COORDINATOR
ROBSON COMMUNITIES
01.1991 - 12.1995
Associate of Arts - Arts & Sciences
Baltimore University