Karen Sumner
Johnstown,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Overview
26
26
years of professional experience
Work History
Freight Forwarder
Freight Expediters
04.2022 - Current
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Stayed on top of shipment locations and current status to update offices and customers
- Arranged delivery or storage of goods at destinations
Account Manager
Discover
06.2018 - 04.2022
- Take inbound calls to handle card member inquiries. Average 80-100 calls per day.
- Use discretionary authority to assist card member within reasonable limits including but not limited to credit line adjustments.
- Educated clients on new products or services to increase customer engagement with brand.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Investigate problem solve issues with card members accounts
Front End Manager
Target
11.2013 - 03.2017
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Recorded financial transactions and performed account reconciliations.
Internet Sales
Self Employed
01.2002 - 11.2013
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed financial tracking, inventory coordination and social media marketing.
- Developed relationships with suppliers to facilitate timely delivery of products.
Physician Credentialing Assistant
Mercy Health Partners
02.1998 - 11.2001
- Conducted primary source verifications such as background checks and board certifications.
- Prepared records for site visits and file audits.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers in Medicaid, Medicare and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Reviewed credential files for potential red flags
- Created and maintained database for accuracy
Education
High School Diploma -
Springfield High School
Holland, OHSkills
- Time Management
- Interpersonal Skills
- Customer Service
- Conflict Resolution
- Attention to Detail
- Application Processing
- Database Management
- Record Keeping
- Team Collaboration
- Credential Verification
- Critical Thinking
- Adaptability
Timeline
Freight Forwarder
Freight Expediters
04.2022 - Current
Account Manager
Discover
06.2018 - 04.2022
Front End Manager
Target
11.2013 - 03.2017
Internet Sales
Self Employed
01.2002 - 11.2013
Physician Credentialing Assistant
Mercy Health Partners
02.1998 - 11.2001
High School Diploma -
Springfield High School
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