Your Name
Gahanna,Ohio
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.
Overview
27
27
years of professional experience
Work History
Registration Coordinator
Ohio State Medical Center East
Columbus, Ohio
03.2024 - Current
- Greet patients
- Ensure patient demographics and insurance information is entered correctly
- Verify insurance
- Obtain patient signatures on necessary documentation
- Schedule Vascular lab appts when needed
- Collect Copayments and Coinsurance
- Complete HCAP application’s when appropriate
Freight Forwarder
Freight Expediters
Columbus, Ohio
04.2022 - 12.2023
- Respond to customer inquiries and resolve complaints, establishing trust and increasing satisfaction
- Coordinate shipments, determining timely transport of goods from point of origin to final destination
- Provide tracking information to enable clients to monitor progress of shipments
- Stay on top of shipment locations and current status to update offices and customers
- Arrange delivery or storage of goods at destinations
Discover
New Albany, Oh
06.2018 - 04.2022
- Take inbound calls to handle card member inquiries
- Average 80-100 calls per day
- Use discretionary authority to assist card members within reasonable limits including but not limited to credit line adjustments
- Educated clients on new products or services to increase customer engagement with the brand
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Monitored and analyzed customer feedback to identify opportunities for improvement
- Investigate problem solve issues with card members accounts
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Oversaw cashier operations, bookkeeping and security
- Maintained strong customer relations and effective customer service standards
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Motivated employees to perform at peak productivity with morale-boosting programs
- Recorded financial transactions and performed account reconciliations.
Internet Sales
01.2002 - 11.2013
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
- Managed customer service inquiries and complaints for customer satisfaction
- Responded to customer issues and resolved complaints by leveraging expert knowledge
- Analyzed customer feedback to identify areas of improvement in online shopping experience
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes
- Managed financial tracking, inventory coordination and social media marketing
- Developed relationships with suppliers to facilitate timely delivery of products.
Physician Credentialing Assistant
Mercy Health Partners
Toledo, Oh
02.1998 - 11.2001
- Conducted primary source verifications such as background checks and board certifications
- Prepared records for site visits and file audits
- Received and evaluated applications to look for missing and inaccurate information
- Enrolled providers in Medicaid, Medicare and private insurance plans
- Obtained NPI numbers for providers and facilities and updated existing profiles
- Reviewed credential files for potential red flags
- Created and maintained database for accuracy
Education
High School Diploma -
Springfield High School
Skills
- Time Management
- Interpersonal Skills
- Customer Service
- Conflict Resolution
- Attention to Detail
- Application Processing
- Database Management
- Record Keeping
- Team Collaboration
- Credential Verification
- Critical Thinking
- Adaptability
Timeline
Registration Coordinator
Ohio State Medical Center East
03.2024 - Current
Freight Forwarder
Freight Expediters
04.2022 - 12.2023
Discover
06.2018 - 04.2022
Internet Sales
01.2002 - 11.2013
Physician Credentialing Assistant
Mercy Health Partners
02.1998 - 11.2001
High School Diploma -
Springfield High School
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