Karen Surin
West Palm Beach,FL
Summary
Compassionate Clinical Student recognized for excellent clinical and technical skills benefitting both specialty and general patient populations. Experienced in patient transfers. A multi-talented individual with effective interpersonal and communication skills. Patient-focused Clinical Student well-educated in obtaining vital signs, assisting patients in daily living activities, and following isolation precautions and infection control procedures. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Student Nurse
Wellington Regional Medical Center
West Palm Beach, FL
10.2023 - 03.2024
- Collaborated with the clinical nursing staff as a nursing student to provide patient care at the MedSurg and Emergency department.
- Maintained accurate documentation of patient information, including vitals, assessments, and lab results.
- Demonstrated knowledge of pharmacology principles when preparing medications for administration.
- Collaborated with physicians, nurses, and other healthcare professionals to provide quality patient care.
- Responded promptly to emergent situations such as cardiac arrest or trauma incidents.
- Provided patient care under the supervision of a Registered Nurse.
- Performed physical exams and collected vital signs for assigned patients.
- Maintained confidentiality of patient records according to HIPAA guidelines.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
- Completed clinical work in different units to achieve degree standards and build nursing knowledge.
Nurse Student
Royal Palm Beach Health And Rehabilitation Center
West Palm Beach, FL
01.2023 - 08.2023
- Collaborated with physicians, nurses, and other healthcare professionals to provide quality patient care.
- Assessed patient needs using appropriate tools and techniques.
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Interacted with patients in a professional manner while providing compassionate care.
- Performed physical exams and collected vital signs for assigned patients.
- Maintained confidentiality of patient records according to HIPAA guidelines.
- Observed medical procedures to advance nursing knowledge and prepare for more challenging experiences.
- Supported personal hygiene needs of patients and monitored fluid input and output for permanent records.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
- Documented information about patient care, vitals and condition markers in computer system.
- Operated under direction of licensed nursing professionals and pursued opportunities to learn new skills.
- Delivered culturally sensitive care to unit patients for optimal outcomes.
- Verified menu and current diet order to deliver meal trays and snacks to patient.
- Conducted health screenings and assessments under the supervision of a nurse.
- Prepared and maintained patient rooms, ensuring a clean and safe environment.
- Participated in clinical simulations and workshops to enhance nursing skills and knowledge.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Admitting Representative
St Mary's Hospital Conifer Health
West Palm Beach, FL
04.2023 - 08.2023
- Greeted patients and visitors, provided customer service, and answered inquiries.
- Processed admissions paperwork accurately and efficiently.
- Checked patient information and insurance coverage.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Verified schedules and arrival times.
- Managed incoming calls from patients, families, and other health care providers regarding admissions related issues.
- Verified insurance eligibility prior to patient admission.
- Assisted with the collection of payments from patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Maintained a high level of quality customer service when interacting with patients, families, visitors, and medical staff members.
- Determined charges and collected co-pays.
Medical Receptionist
RPICC
West Palm Beach, FL
01.2023 - 04.2023
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed patient payments and scanned identification and insurance cards.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Medical Receptionist
Obgyn Specialists of The Palm Beaches
West Palm Beach, FL
03.2020 - 01.2023
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Office Manager
Mathieu International Foundation
West Palm Beach, FL
03.2019 - 01.2020
- Assist the immigration specialist to his everyday task
- Filing immigration forms, translating documents, welcoming clients, creating files and keeping records for each clients.
Protocol Specialist
Parlement Haitien (Sénat de la République)
Port au Prince
10.2009 - 03.2018
- I was the protocol chief of the Senate and public relations assistant
- I work there for 10 years
- My duties were to plan and coordinate all national and international activities related to the Senate, plan National Assembly with the help of the protocol officers
- I also use to organize official trips for the senators from the airport to their final destination which include agenda, hotel, tickets, etc
- I use to plan official or amicable diner, rendezvous, brunch etc.
Protocol Specialist
Senat of haiti
HAITI
09.2009 - 03.2018
Education
Associate's degree - Nursing
Southeastern College-Greenacres
West Palm Beach, FL02.2024
Bachelor's - Law
Faculté de Droit et des Sciences Economiques
Port-au-Prince07.2014
Bachelor's - Relations Internationales
Académie Nationale Diplomatique et Consulaire
Port au Prince07.2008
High school diploma -
Skills
- Event Planning
- Presentation Skills
- Public Relations
- Writing Skills
- Legal Research
- Legal Drafting
- Case Management
- Medical Scheduling
- Medical Receptionist
- Medical Records
- Medical Office Experience
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Quality focus
- Office Administration
- Office Management
- Transcription
- French
- Haitian Creole
- Interpretation
- Translation
- Multilingual
- Phone Etiquette
- Personal Assistant Experience
- English
- Negotiation
- Epic
- Front desk
- HIPAA
- Hospital experience
- Medical terminology
- HIPAA Compliance
- Appointment Coordination
- HIPAA and OSHA regulations
- New Hire Training
- Insurance referral facilitation
Certification
Registered nurse license, 07/01/24, 04/30/26
Additional Information
Fluent in French and Haitian Creole
Languages
French
Native/ Bilingual
Creole
Native/ Bilingual
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Student Nurse
Wellington Regional Medical Center
10.2023 - 03.2024
Admitting Representative
St Mary's Hospital Conifer Health
04.2023 - 08.2023
Nurse Student
Royal Palm Beach Health And Rehabilitation Center
01.2023 - 08.2023
Medical Receptionist
RPICC
01.2023 - 04.2023
Medical Receptionist
Obgyn Specialists of The Palm Beaches
03.2020 - 01.2023
Office Manager
Mathieu International Foundation
03.2019 - 01.2020
Protocol Specialist
Parlement Haitien (Sénat de la République)
10.2009 - 03.2018
Protocol Specialist
Senat of haiti
09.2009 - 03.2018
Associate's degree - Nursing
Southeastern College-Greenacres
Bachelor's - Law
Faculté de Droit et des Sciences Economiques
Bachelor's - Relations Internationales
Académie Nationale Diplomatique et Consulaire
High school diploma -
Registered nurse license, 07/01/24, 04/30/26
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