Karen Suy
Pasadena,CA
Overview
15
15
years of professional experience
Work History
Server
Hot Wings Cafe
Pasadena, California
04.2018 - Current
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Memorized over 30 menu items in order to give customized recommendations to guest
- Swiftly and successfully resolved conflicts, resulting in customer satisfaction.
- Train new servers and floor staff on restaurant protocol, safety measures, and guest service expectations.
- Upkeep a clean environment for all customers and coworkers to maintain quality assurance procedures and protocols.
- Provided administrative support by answering over 50 daily inbound calls while explaining promotions and accommodating dietary restrictions.
- Closing out registers and reconciling cash
Server
Slater's 5050
Pasadena, California
09.2021 - 03.2023
- Knowledgeable in all menu items and ingredients.
- Prepared custom alcoholic and non-alcoholic beverages in a timely, accurate manner.
- Assisting customers with food orders.
- Operate POS terminals to input customer orders, swipe cards, and enter cash amounts received in a 120+ seat restaurant.
- Communicate between the kitchen and service team, reducing order errors.
Server
Kaviar Sushi Bar
Pasadena, California
01.2020 - 09.2021
- Efficiently manage tables, consistently delivering exceptional service to customers.
- Memorized daily specials and effectively promoted them to enhance sales.
- Upsold menu items and promoted seasonal offerings to increase revenue.
- Maintain a polished and professional appearance in line with the upscale atmosphere.
- Presented food, dealing with a torch and dry ice.
Counter Server
Julienne Fine Foods
San Marino, California
11.2010 - 12.2019
- Prepare specialty coffee and tea drinks (latte, cappuccinos, etc.).
- Taking catering orders
- In charge of pre-orders
- Replenish food in the deli cases
- Clean and organize the sales floor
- Co-designed floor sets with new seasonal merch
- Label merchandise
- Restock the sales floor
Skills
- Efficient
- Ability to work under pressure
- Team worker
- Great customer service
- English/Spanish
- POS terminal operation
Timeline
Server
Slater's 5050
09.2021 - 03.2023
Server
Kaviar Sushi Bar
01.2020 - 09.2021
Server
Hot Wings Cafe
04.2018 - Current
Counter Server
Julienne Fine Foods
11.2010 - 12.2019