Overview
Work History
Skills
Timeline
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Karen Suy

Pasadena,CA

Overview

15
15
years of professional experience

Work History

Server

Hot Wings Cafe
Pasadena, California
04.2018 - Current
  • Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
  • Memorized over 30 menu items in order to give customized recommendations to guest
  • Swiftly and successfully resolved conflicts, resulting in customer satisfaction.
  • Train new servers and floor staff on restaurant protocol, safety measures, and guest service expectations.
  • Upkeep a clean environment for all customers and coworkers to maintain quality assurance procedures and protocols.
  • Provided administrative support by answering over 50 daily inbound calls while explaining promotions and accommodating dietary restrictions.
  • Closing out registers and reconciling cash

Server

Slater's 5050
Pasadena, California
09.2021 - 03.2023
  • Knowledgeable in all menu items and ingredients.
  • Prepared custom alcoholic and non-alcoholic beverages in a timely, accurate manner.
  • Assisting customers with food orders.
  • Operate POS terminals to input customer orders, swipe cards, and enter cash amounts received in a 120+ seat restaurant.
  • Communicate between the kitchen and service team, reducing order errors.

Server

Kaviar Sushi Bar
Pasadena, California
01.2020 - 09.2021
  • Efficiently manage tables, consistently delivering exceptional service to customers.
  • Memorized daily specials and effectively promoted them to enhance sales.
  • Upsold menu items and promoted seasonal offerings to increase revenue.
  • Maintain a polished and professional appearance in line with the upscale atmosphere.
  • Presented food, dealing with a torch and dry ice.

Counter Server

Julienne Fine Foods
San Marino, California
11.2010 - 12.2019
  • Prepare specialty coffee and tea drinks (latte, cappuccinos, etc.).
  • Taking catering orders
  • In charge of pre-orders
  • Replenish food in the deli cases
  • Clean and organize the sales floor
  • Co-designed floor sets with new seasonal merch
  • Label merchandise
  • Restock the sales floor

Skills

  • Efficient
  • Ability to work under pressure
  • Team worker
  • Great customer service
  • English/Spanish
  • POS terminal operation

Timeline

Server

Slater's 5050
09.2021 - 03.2023

Server

Kaviar Sushi Bar
01.2020 - 09.2021

Server

Hot Wings Cafe
04.2018 - Current

Counter Server

Julienne Fine Foods
11.2010 - 12.2019
Karen Suy