KAREN SWAIN
Chesapeake,VA
Summary
Professional employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals in a professional setting. Possesses experience in data entry ,money handling and fostering strong customer relationships.
Overview
13
13
years of professional experience
Work History
Consultant
Swain Corporation
Chesapeake , VA
04.2021 - 04.2023
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Reviewed existing policies and procedures to suggest necessary improvements.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Organized client meetings to provide project updates.
Manager
Inhairit Hair Salon
Chesapeake, VA
12.2018 - 02.2020
- Provided exceptional customer service to customers and staff in a friendly, professional manner.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed recruitment, hiring, and training of new staff member
- Ensured customer service standards, and resolved customer complaints promptly, to uphold quality service and to maintain a positive business brand.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Developed and implemented strategic plans to achieve company objectives.
Customer Service Manager
FBS, LLC
CHESAPEAKE, VA
04.2010 - 11.2018
- Provided excellent service and attention to customers inquiries when face-to-face via phone, email, and chat to ensure customer satisfaction.
- Utilized general computer skills, Outlook, Excel and other related applications.
- Managed inventory and supplies to ensure materials were available when needed.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
OSCAR FROMMEL SMITH HIGH SCHOOL
Chesapeake, VA06-1994
Some College (No Degree) - BUSINESS
Tidewater Community College
Chesapeake, VASome College (No Degree) - Electrical, Electronics And Communications Engineering
Tidewater Community College
Chesapeake, VASome College (No Degree) - COMPUTER AID DESIGN AND DRAFTING
Tidewater Community College
Portsmouth, VASkills
- Exceptional customer service, with the ability to defuse difficult clients
- Multitasking Abilities
- General computer skills
- Verbal and written communication skills
- Time management
- Integrity and honesty
- Self-motivated professional
- Follow policies and procedures
- Client relations and servicing the public
- Attention to detail
Timeline
Consultant
Swain Corporation
04.2021 - 04.2023
Manager
Inhairit Hair Salon
12.2018 - 02.2020
Customer Service Manager
FBS, LLC
04.2010 - 11.2018
High School Diploma -
OSCAR FROMMEL SMITH HIGH SCHOOL
Some College (No Degree) - BUSINESS
Tidewater Community College
Some College (No Degree) - Electrical, Electronics And Communications Engineering
Tidewater Community College
Some College (No Degree) - COMPUTER AID DESIGN AND DRAFTING
Tidewater Community College
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