Karen Swanson
Dunkirk
Summary
Dedicated Branch Supervisor at Inner Lakes Federal Credit Union with a proven track record in team leadership and exceptional customer service. Skilled in payroll management and conflict resolution, I foster strong member relationships and ensure compliance, enhancing operational efficiency and member satisfaction. Committed to developing talent and maintaining a secure, welcoming environment.
Experienced with leading branch operations and managing staff to ensure smooth daily functions.
Overview
27
27
years of professional experience
Work History
Branch Supervisor
Inner Lakes Federal Credit Union
10.2015 - Current
- Hire, manage, develop and train a staff of approximately 5 employees
- Oversee daily branch operations and maintain regulatory compliance
- Resolve member issues and provide excellent member service, resulting in lasting relationships with members and their families
- Complete bi-weekly payroll for 5-7 employees
- Oversee the maintenance of the branch facility and grounds
- Monitor the security of the branch and maintain security protocols
Loan Officer
Inner Lakes Federal Credit Union
06.2012 - 10.2015
Sales Associate
The Book Nook
06.1998 - 03.2013
- Handled cash, check and credit card transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges. Learned to make change mentally, without the use of the computerized point of sale system to minimize wait time for customers
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by creating inventory records, pricing and building displays.
- Prepared and sent electronic orders for stock as well as special orders for customers.
- Received orders, restocked shelves and cleaned store to maintain product availability and store appearance.
- Provided personalized customer service and built relationships with customers to encourage repeat business.
- Prepared and made bank deposits
Member Service Representative
Inner Lakes Federal Credit Union
08.2010 - 06.2012
Education
No Degree - Elementary Education
SUNY At Fredonia
Fredonia, NYRegents
Geneseo Central School
Geneseo, NY06-1992
Skills
- Customer service
- Cash management
- Task delegation
- Interviewing
- Policy updates
- Account management and reconciliation
- Training and leadership
- Facility and grounds maintenance
- Payroll management
- Multitasking and organization
- Teamwork and collaboration
- Attention to detail
- Reliability
- Adaptability and flexibility
- Verbal and written communication
- Documentation and recordkeeping
- Conflict resolution
- Scheduling
Timeline
Branch Supervisor
Inner Lakes Federal Credit Union
10.2015 - Current
Loan Officer
Inner Lakes Federal Credit Union
06.2012 - 10.2015
Member Service Representative
Inner Lakes Federal Credit Union
08.2010 - 06.2012
Sales Associate
The Book Nook
06.1998 - 03.2013
No Degree - Elementary Education
SUNY At Fredonia
Regents
Geneseo Central School
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