KAREN TAFOYA
Grand Prairie,TX
Overview
18
18
years of professional experience
Work History
Fraud Specialist
JP Morgan Chase
Plano, TX
2024.08 - Current
- Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention
- Reviewed customer claims, identified discrepancies and determined appropriate course of action
- Analyzed information gathered by investigations and reported findings and recommendations
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims
- Reviewed customer accounts, documents and electronic records to detect suspicious activities
- Monitored suspicious transactions in order to detect any irregularities or discrepancies
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures
- Implemented customer verification processes, significantly reducing the risk of fraudulent activity
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns
- Served as primary contact for fraud claim inquiries
Pharmacy Technician
Market Street United
Mansfield, TX
2023.10 - Current
- Process, troubleshoot, research, and respond to inquiry request
- Reported any discrepancies and made proper adjustments
- Maintained daily inventory and reconciled to maintain audit readiness
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations
Certified Occupational Therapy Assistant
Home Health
Dallas, TX
2021.04 - 2023.02
- Provided direct patient care and interventions to individuals with physical, cognitive, psychological, or social disabilities
- Collaborated with other health care professionals to develop improving strategies for clients
- Created detailed records of patient evaluations, treatments, progress and discharge summaries
Relationship Banker/Teller
Bank of America
Grand Prairie, TX
2006.08 - 2014.01
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements
- Resolved discrepancies concerning customers' accounts, improving client satisfaction
- Researched customer inquiries regarding account balances, transactions, fees, interest rates
- Managed large cash transactions and assisted in balancing the vault and ATM
- Minimized risk and fraudulent activity to the bank through increased knowledge of procedural requirements
Education
Associate of Arts -
Tarrant County College
Arlington, TXAssociate of Applied Science -
Navarro College
Corsicana, TXSkills
- Problem-solving skills
- Strong verbal and written communication skills
- A keen eye for detail
- Computer proficiency (Word, Excel, and Outlook)
- Works well under minimal supervision
- Bilingual (Spanish)
Timeline
Fraud Specialist
JP Morgan Chase
2024.08 - Current
Pharmacy Technician
Market Street United
2023.10 - Current
Certified Occupational Therapy Assistant
Home Health
2021.04 - 2023.02
Relationship Banker/Teller
Bank of America
2006.08 - 2014.01
Associate of Arts -
Tarrant County College
Associate of Applied Science -
Navarro College